topic Re: SkyQ box gone very very slow in Archive

SkyQ box gone very very slow

GagiWyn — Mon, 20 Dec 2021 17:41:43 GMT

In the past week, my SkyQ box has become very very slow and practically unusable! Choosing anything from the menu like recordings or movies takes forever to load, if at all! Have tried a restart and a reset but still the same!

Re: SkyQ box gone very very slow

PandJ2020 — Mon, 20 Dec 2021 18:36:35 GMT

If a restart isn't clearing it then the box may be about the fail. (Hard disk retrying for example)

You'll need to call Sky for a replacement. (All recordings will be lost)

Re: SkyQ box gone very very slow

GD1 — Mon, 20 Dec 2021 18:37:48 GMT

@GagiWyn You don't need call I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

Re: SkyQ box gone very very slow

Mr+Flibbles+86 — Tue, 21 Dec 2021 10:36:56 GMT

Thank you for escalating this. We have now sent an invite to chat

Re: SkyQ box gone very very slow

Mr+Flibbles+86 — Fri, 24 Dec 2021 08:55:52 GMT

UPDATE - after going through a reset on a private chat the issue appears to be resolved

Re: SkyQ box gone very very slow

GagiWyn — Wed, 29 Dec 2021 11:27:49 GMT

Gone again! Very slow, constantly looses network connection, unusable!

Re: SkyQ box gone very very slow

TechmanagerMal — Wed, 29 Dec 2021 11:31:42 GMT

@GagiWyn wrote:
Gone again! Very slow, constantly looses network connection, unusable!

It appears you need a replacement box.
I expect someone will escalate your post again soon, if not call Sky.

Re: SkyQ box gone very very slow

GagiWyn — Wed, 29 Dec 2021 11:38:51 GMT

No gone again, and now constantly looses network connection - unusable!

Re: SkyQ box gone very very slow

Jon65 — Wed, 29 Dec 2021 12:30:17 GMT

I have noticed that my box slows down when the broadband speeds drops. If I go to settings and check the network connection it Cycles between ticked OK and crossed.

Re: SkyQ box gone very very slow

GagiWyn — Thu, 30 Dec 2021 11:48:53 GMT

That's not it in my case as my broadband is always fine on everything else!!

Re: SkyQ box gone very very slow

GagiWyn — Thu, 30 Dec 2021 11:49:57 GMT

Can someone please escilate this to Sky again please, before I throw the box out of the window!!

Re: SkyQ box gone very very slow

Laing1 — Thu, 30 Dec 2021 11:57:56 GMT

@GagiWyn wrote:

Can someone please escilate this to Sky again please, before I throw the box out of the window!!

@GagiWyn I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: SkyQ box gone very very slow

Lisa-P1987 — Thu, 30 Dec 2021 11:58:52 GMT

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

Re: SkyQ box gone very very slow

Lisa-P1987 — Tue, 04 Jan 2022 08:45:48 GMT

Update – Thanks for chatting to us. We are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: SkyQ box gone very very slow

mwbruce — Tue, 18 Jan 2022 16:41:47 GMT

Sky Q box has gone very slow. I have reset a number of times but no change. Currently can't get Netflix to work. Constant message saying problem with Internet connection but both ticks showing and no issues with the Internet on laptops. Can someone escalate this and help please.

Re: SkyQ box gone very very slow

Alfonso+F — Sun, 23 Jan 2022 14:06:29 GMT

I have exactly the same symptoms. My SkyQ box is connected via ethernet and all other devices on the network are fine, yet the box has become infuriatingly slow and unresponsive. The network connection tick keeps flipping from tick to cross but when checking, it says connection is fine. Reset hasn't helped. This is the master box for 3 minis, so not having a great time with Sky at the moment!

Re: SkyQ box gone very very slow

Madas045 — Sun, 23 Jan 2022 14:15:53 GMT

I too have had this for the last few days. Reset everything and connected via cable but tried WiFi too. All other devices are fine. The box is so slow, from changing channels to deleting recordings

Re: SkyQ box gone very very slow

Fac23 — Mon, 07 Mar 2022 20:09:49 GMT

Same problem. 2nd box in the past 4 months with the same problem. I can't believe it's network related as scrolling through and deleting completed recordings is painful slow!

Re: SkyQ box gone very very slow

Cales — Wed, 16 Mar 2022 08:29:38 GMT

Sky box taking ages to start any apps and constantly streeming making it impossible to view anything on iPlsyer or YouTube, Netflix and Prime.