topic Re: Sky Q box keeps having power failure in Archive

Sky Q box keeps having power failure

RickyT61 — Thu, 01 Jul 2021 15:54:33 GMT

I have been with Sky since Dec 2020, my 1st Q box kept on failing & I had to reboot by pulling g out the mains, this happened about 6 times in 2 weeks so they sent me another Sky Q box, now this one is doing the same thing, I rang Sky up about the problem & the software is up to date on it Q160.000.29.00L Hardware version 32B206, I did what they told me to do & reset & everything else, even changing HDMI lead, but it doesn't work, I am fed up with this as now it as happened 3 times this week & have to reboot with taking out the power lead & plugging it back in again, there was a discussion on here from Jan about this same problem that others where having but I cannot find it, so it isn't just me, there is a problem somewhere & Sky don't seem to be bothered about it, I go to my recordings & it says failed due to power failure, why ca t a technician find out what the problem is, cant keep unplugging & plugging back in to reboot the box, come on Sky do something about the problem..

Re: Sky Q box keeps having power failure

TechmanagerMal — Thu, 01 Jul 2021 19:23:57 GMT

I would try the Q box in another mains socket just in case the socket is faulty.

Re: Sky Q box keeps having power failure

RickyT61 — Thu, 01 Jul 2021 19:38:28 GMT

Hi it as nothing to do with a faulty socket, my 1st box did the same thing & i have done everything in my power I was told to do, I am not the only one with this problem of the box power failing, there was a topic on here from Jan with others having the same problem so have they all got faulty power sockets ? I think not, there is a big problem i know that, the box doesn't turn off the box is still on with the green light on the front, but just a blue screen saying 'no signal on this channel' & the HDMI channel it is plugged into changes from saying Sky Q to HDMI3 so why there is some kind of failure with the box so often i dont know, thats why the techs should be looking into this matter or I will be going back to VM as I'm fed up with it now..

Re: Sky Q box keeps having power failure

CyberFriday — Thu, 01 Jul 2021 19:39:17 GMT

@RickyT61 wrote:
I have been with Sky since Dec 2020, my 1st Q box kept on failing & I had to reboot by pulling g out the mains, this happened about 6 times in 2 weeks so they sent me another Sky Q box, now this one is doing the same thing, I rang Sky up about the problem & the software is up to date on it Q160.000.29.00L Hardware version 32B206, I did what they told me to do & reset & everything else, even changing HDMI lead, but it doesn't work, I am fed up with this as now it as happened 3 times this week & have to reboot with taking out the power lead & plugging it back in again, there was a discussion on here from Jan about this same problem that others where having but I cannot find it, so it isn't just me, there is a problem somewhere & Sky don't seem to be bothered about it, I go to my recordings & it says failed due to power failure, why ca t a technician find out what the problem is, cant keep unplugging & plugging back in to reboot the box, come on Sky do something about the problem..

@RickyT61 I assume you aren't experiencing any other power glitches on any other equipment in your house. If so then i'd suggest calling Sky and getting another box. I know its a pain if you have recordings that you haven't watched. But, as is pointed out many times on posts in the community the box belongs to Sky. So, it is for them to fix. And that's a new box..

Re: Sky Q box keeps having power failure

RickyT61 — Thu, 01 Jul 2021 19:44:38 GMT

This is the 2nd box I have had as the 1st one did the same thing, they say they won't change it again so what am I supposed to do there are no power glitches in the house, Sky Q box is the only piece of equipment in the house I have had problems with, only been with them 6 months & I have had other things plugged in the same socket before with no problems at all, as I said others have been having the same problem as I read on here from Jan, they can't all be faulty sockets..

Re: Sky Q box keeps having power failure

RickyT61 — Thu, 01 Jul 2021 19:51:01 GMT

I have had the box plugged into a extension lead, i have just thought & realised so I have plugged it straight into the wall socket see if that works, as It might be losing power through the extension..

Re: Sky Q box keeps having power failure

Invisiblename — Thu, 01 Jul 2021 19:55:53 GMT

Hmmm, this thread could be worth watching for a while!

Re: Sky Q box keeps having power failure

TechmanagerMal — Thu, 01 Jul 2021 20:14:29 GMT

@RickyT61 wrote:
I have had the box plugged into a extension lead, i have just thought & realised so I have plugged it straight into the wall socket see if that works, as It might be losing power through the extension..

Possibly and an apology to @TechmanagerMal might be advisable if you want my help in the future!
We all know how stressful these issues can be so as the rules suggest - First one's easy - be nice to each other.

Re: Sky Q box keeps having power failure

RickyT61 — Thu, 01 Jul 2021 20:35:18 GMT

I havnt been rude or horrible to anybody, I was pointing out a fact as I see it, I phoned Sky 2 months ago about this issue as I am not the only 1 having this problem, I did everything I was told to do & it as been getting worse this last 2 weeks, the post I read was from Jan & I was pointing out that nothing as still been done, I havnt been rude to anybody, I just want this sorted as I am a new customer & had nothing but problems with Sky Q box from the start, yes it is very annoying, but OK I will apologise to the tech as I said in my last comment I had the box plugged into a extension (which isn't faulty) but have plugged it straight into the wall socket just to see if the extension was the problem, & i hope it works..

Re: Sky Q box keeps having power failure

CyberFriday — Thu, 01 Jul 2021 21:31:00 GMT

@RickyT61 Just keep calling Sky and ask them for a new box or an engineer visit. You are not the only one getting a fob off from customer service, albeit the underlying issue may be different. Don't believe me then over on this thread one of Sky's ORACLEs is telling another customer to do the same.

https://helpforum.sky.com/t5/Sky-Q/SKY-Q-box-Failing/td-p/3720752

Re: Sky Q box keeps having power failure

RickyT61 — Thu, 01 Jul 2021 21:39:50 GMT

Well @CyberFriday I shall wait & see if it happens again as I said I have taken the plug out of the extension & plugged the box into the wall mains, I will try anything to fix the problem, I have done everything I have been asked to do & this is the final thing I am trying & if it happens again.... well we will see as I am also sick & fed up of holding & waiting 40 minutes or more waiting to talk to Sky customer service on the phone & getting knowhere..

Re: Sky Q box keeps having power failure

RickyT61 — Sat, 03 Jul 2021 10:49:27 GMT

I sound like a moaner, but I am having another problem with the subtitles, before when I turned subtitles off & when i changed channels they would stay off, but now I have to turn them off manually everytime that I change channels which is a small annoyance but this as started happening in the last couple of days, I have rebooted the box but it is still happening, I dont know if anybody else is having this problem.

Re: Sky Q box keeps having power failure

Garethm79 — Sun, 26 Sep 2021 18:31:03 GMT

Pointless response

Re: Sky Q box keeps having power failure

andyrussell — Sun, 13 Mar 2022 09:13:25 GMT

Has anyone come up with a solution to this issue?

my sky Q box was working fine, all functions inc mini.

just returned from holiday and every set recording has 'power failure'.

any recommendations ( apart from moving to virgin)