topic Re: Soundbox Optical stopped working in Archive

Soundbox Optical stopped working

NickyPom — Fri, 19 Feb 2021 12:29:41 GMT

Hi Guys - 1st post go easy 🙂

I've had my sound box for a year now and initially it worked fine now issues. I had to switch to Optical to listen to Netflix etc as I was using the App on the TV not the Sky Q route. Then the Optical sound stopped working after a while and started playing for about a second before cutting out and me getting a TV Speakers Active message. No biggie I just switched to using Netflix through Sky Q and was able to keep it on HDMI.

The problem - new PS5 installed and Sky Q sound still playing through the Soundbox despite PS5 being on and connected through the Arc HMDI slot. Switch to Optical and I get a second of sound and then the TV Speakers active message again and it cuts off.

TV is a Sony Bravia KD 55 AF9.

Any help much appreciated 🙂

Re: Soundbox Optical stopped working

mike+simmonds — Fri, 19 Feb 2021 12:46:21 GMT

Hi @NickyPom

Welcome 🙂

I'm assuming here that you mean you have your PS5 plugged in to an HDMI port on your Sony

The fact it's plugged in to an ARC port on your TV isn't relevant as the soundbox doesn't support ARC

So if that is how you are wired up, to listen to your PS5 through your soundbox - it has to be through optical

My first thought about the optical cutting out - is that you should try a different optical cable and make sure it's clicking in firmly to both your TV and the soundbox

Do you have another to try ?

Re: Soundbox Optical stopped working

NickyPom — Sun, 21 Feb 2021 13:59:26 GMT

Hi and thanks for the reply -

Yes I have the PS5 connected to HDMI3 (ARC) into the Sony TV. Must be something up with the optical cable I guess I'll have to get another one.

Is there a better way of connecting the PS5 and the Sky Q to the Soundbox, I just followed the instructions I think?

Re: Soundbox Optical stopped working

mike+simmonds — Sun, 21 Feb 2021 15:01:59 GMT

Hi @NickyPom

You can never rule out a fault in the Soundbox but a new optical cable is a good place to start. If you can still get the Amazon basics one - they should be fine

As for connections - the rule is - any device with an HDMI output should go direct to the back of your TV. Apart from your Sky Q box which should go directly to the Soundbox (with a second cable out of the Soundbox and into the TV)

In that way you can make use of the Soundbox / Sky Q menu options using the Soundbox HDMI settings

Then of course the optical from your TV to the Soundbox using the Soundbox optical setting for the other devices such as your PS5

(Well done for finding a PS5 by the way 👏👏)

Re: Soundbox Optical stopped working

NickyPom — Tue, 23 Feb 2021 17:25:14 GMT

I swapped out the Optical cable for another and get the same, 1 second of sound fine followed by "TV speakers active"

I guess the Soundbox is faulty?

Re: Soundbox Optical stopped working

mike+simmonds — Tue, 23 Feb 2021 17:41:57 GMT

Hi @NickyPom

It would seem to be a problem with either the Soundbox optical input but it could of course be to do with your TV optical output

Do you have any other speaker with an optical input you can try ? If not then I think you have to try going down the route of "probable" fault with the Soundbox, contact Sky and see if they are willing to offer a warranty exchange

Re: Soundbox Optical stopped working

Rich80100 — Sun, 21 Nov 2021 00:25:56 GMT

I'm having the same issue, same tv, tried multiple optical cables, but sound keeps switching back to tv speakers. Was a solution identified to allow the sky soundbox to play audio via optical? Please share if so! 🙂

Re: Soundbox Optical stopped working

mike+simmonds — Sun, 21 Nov 2021 09:20:00 GMT

Morning @Rich80100

When you say the sound keeps switching back to TV speakers - do you mean it does this suddenly in the middle of watching something? Or do you mean when you first turn the soundbox on ?

Whst TV do you have and what is your TV audio set to ?

Re: Soundbox Optical stopped working

Imogen10 — Fri, 24 Dec 2021 07:55:20 GMT

Just wondering if this has been resolved. I have a similar issue in that sound output from TV apps through optical cable to Soundbox is fine but devices connected to TV via HDMI (e.g. Nintendo Switch) are now silent on Soundbox. This happened the other day and he also occurred with Sky Q mini a few weeks ago. No problem there as I normally use HDMI route but the optical by option also used to work and now does not either. Any ideas?

Re: Soundbox Optical stopped working

ChrisyJohna — Fri, 24 Dec 2021 09:08:11 GMT

Hi @Imogen10

For my xbox I had to turn on HDMI pass through (on console settings), as the soundbox doesn't support HDMI ARC.

This allows TV to decode the signal from the xbox and then I have sound via optical setting.

I'm not sure if nintendo switch offers hdmi pass through.

😁

Re: Soundbox Optical stopped working

mike+simmonds — Fri, 24 Dec 2021 09:19:41 GMT

Morning @Imogen10

Can you clarify how you have your switch connected to your TV and to your Soundbox?

I would expect you to have your Switch straight to your TV by HDMI, then an optical cable from your TV to the soundbox

The optical cable shouldn't be connected to your switch

Is that what you have ?

Re: Soundbox Optical stopped working

Imogen10 — Fri, 24 Dec 2021 10:47:57 GMT

Yes that's right. HDMI from Switch to TV then optical from TV to Soundbox.

Re: Soundbox Optical stopped working

mike+simmonds — Fri, 24 Dec 2021 11:27:07 GMT

Probably worth trying to reset the Soundbox @Imogen10

Other than that - if you bought it from Sky in the last 2 years you should qualify for a refund / part refund (year 1 /year 2)

Switch off the power to your Sky Soundbox at the wall and wait for the lights on the front panel to go off
Press and hold down the power and volumedown buttons together. Don’t release them
While you’re holding down the buttons, switch the power back on at the mains
Keep holding down the power and volume down buttons for at least 10 seconds until the red light on your Sky Soundbox comes on and then changes to amber
Release the power and volume down buttons
After 5-10 seconds, your Sky Soundbox will make the boot-up sound and turn itself back on. The light will go green

Re: Soundbox Optical stopped working

Imogen10 — Fri, 24 Dec 2021 11:39:01 GMT

Has it ages. Thank you though. I will try a reset.

Re: Soundbox Optical stopped working

Graeme — Sat, 08 Jan 2022 16:48:53 GMT

Hi,

I'm having this exact problem, has anyone managed to fix the problem? I've tried a new optical cable but no joy. Thanks

Re: Soundbox Optical stopped working

Imogen10 — Sat, 08 Jan 2022 17:19:28 GMT

The problem with mine seems to have fixed itself. Very strange.

Re: Soundbox Optical stopped working

mike+simmonds — Sat, 08 Jan 2022 18:37:44 GMT

Hi @Graeme

With your difficulty, do you have an optical cable out of your TV and in to the Soundbox

If that's the setup - prior to plugging the optical cable in to the TV - are you seeing the little red light coming out of the TV optical output socket ?

Also - Is the optical output still definitely selected in your TV settings ?

Re: Soundbox Optical stopped working

NickyPom — Sat, 08 Jan 2022 21:47:01 GMT

Just to update everyone - I've tried EVERYTHING and no luck.

I get 2 seconds of sound through the optical and then it cuts off.

Bizzare

Re: Soundbox Optical stopped working

Graeme — Sun, 09 Jan 2022 11:36:04 GMT

Hi,

My new optical cable connects from the tv to the soundbox. It's always worked until a month ago. Mine is exactly the same, get sound for 1-2 seconds then nothing. If anyone gets a fix then I'd appreciate if you can post it.

I'll contact Sky to see what they say. but it's good to know it's not just me having this problem.

Thanks

Graeme

Re: Soundbox Optical stopped working

Rich80100 — Thu, 03 Feb 2022 17:52:41 GMT

Ok, finally been able to get sound through the tv optical cable to the Sky Soundbox (from the Sony Bravia AF9 tv). Easy fix in the end. On the tv, go to settings - Sound - Audio output. The "digital audio output" volume is defaulted to Minimim, just change this slider to maximum! After doing this sound through the optical channel works fine without reverting back to tv speakers. Hope this helps!