topic Re: Soundbox staying on amber light, non responsive! in Archive

Soundbox staying on amber light, non responsive!

rotaryeleven — Fri, 05 Mar 2021 14:25:39 GMT

Just purchased a soundbox off eBay as the product as now been discontinued by Sky, set up everything but just get amber light; tried resetting and restarting but no joy red light goes to amber light and stays non responsive!!

any ideas how i can solve this?

thanks in advance

Re: Soundbox staying on amber light, non responsive!

mike+simmonds — Fri, 05 Mar 2021 14:49:05 GMT

Hi @rotaryeleven

This could be one of a few things. Best suggestion would be to work through the official troubleshooting guide

https://www.sky.com/help/diagnostics/sky-soundbox/what-would-you-like-help-with

Re: Soundbox staying on amber light, non responsive!

rotaryeleven — Fri, 05 Mar 2021 14:56:14 GMT

Hi @mike+simmonds

thanks for message, already gone through the troubleshooting process earlier no joy unfortunately!

Re: Soundbox staying on amber light, non responsive!

mike+simmonds — Fri, 05 Mar 2021 15:00:33 GMT

You think the remote control is working @rotaryeleven or is it hard to tell ?

Akways worth powering off the Soundbox at the mains and leaving it off for a minute

Other than the troubleshooting guide there isn't really a lot more to try

Re: Soundbox staying on amber light, non responsive!

rotaryeleven — Fri, 05 Mar 2021 15:04:57 GMT

Hi @mike+simmonds ,

I put new batteries in the remote but not sure if working!

I've powered off the soundbox multiple times still same result red light couple of seconds then straight to amber!

thanks for responding

Re: Soundbox staying on amber light, non responsive!

mike+simmonds — Fri, 05 Mar 2021 15:18:18 GMT

Apologies if this is stuff you've tried already @rotaryeleven but instead of using the remote - does the green light come on if you press the left hand button on top of the front of the soundbox (just with your finger) ?

Re: Soundbox staying on amber light, non responsive!

rotaryeleven — Fri, 05 Mar 2021 15:27:03 GMT

Hi @mike+simmonds ,

no the only lights I get are red briefly then constant amber!

Re: Soundbox staying on amber light, non responsive!

mike+simmonds — Fri, 05 Mar 2021 16:30:01 GMT

I'm home now and been playing mine @rotaryeleven . If I press the left hand button on top of mine it cycles through Green and Amber as I press it - so I do fear you may have a problem

With the light Amber , if you cycle through the input button on the soundbox - do you hear anything ? HDMI / Optical / Bluetooth discovery mode ? If so - can you connect to Bluetooth and play anything ?

Re: Soundbox staying on amber light, non responsive!

rotaryeleven — Fri, 05 Mar 2021 16:53:01 GMT

Hi @mike+simmonds ,

nothing at all, did a Bluetooth search on mobile, watch, iPad and tv none could see it

I believe this issue is similar to "red ring of death" on xbox, going to put it down to a bad investment,

thanks for trying to help pal 😊

Re: Soundbox staying on amber light, non responsive!

mike+simmonds — Fri, 05 Mar 2021 17:07:10 GMT

Perhaps @rotaryeleven you could try an eBay / PayPal claim if the seller won't refund

Hope you get it resolved

Re: Soundbox staying on amber light, non responsive!

rotaryeleven — Fri, 05 Mar 2021 17:27:23 GMT

Hi @mike+simmonds ,

the seller sold the item and described that the soundbox was stuck on the orange light, but didn't have a skyQ box to reconnect it has he was just using it as a speaker for his laptop, so my bad I should have done some digging first.

I have contacted Sky, (was told would be a twenty minute wait but got through after two minutes) spoke to an engineer he suggested the same reset that I have already tried and said failing that it sounds like a hardware issue, they can't repair and confirmed product no longer in stock as been discontinued, also said there was plans for a new version but now scrapped and project will not continue further.

thanks again for the help 👍🏻

Re: Soundbox staying on amber light, non responsive!

mike+simmonds — Fri, 05 Mar 2021 17:34:08 GMT

Thanks for the background @rotaryeleven

Keep safe