https://helpforum.sky.com/t5/Archive/Soundbox-remote-failure/m-p/3585555#M848828 <P>I can't control my sky soundbox with either the sky remote or the remote supplied with the soundbox.</P><P>I have changed batteries and rebooted the sky soundbox. Both worked briefly but have now stopped working again. What do I do now?</P> Thu, 21 Jan 2021 20:43:22 GMT Rochefort05 2021-01-21T20:43:22Z https://helpforum.sky.com/t5/Archive/Soundbox-remote-failure/m-p/3585555#M848828 <P>I can't control my sky soundbox with either the sky remote or the remote supplied with the soundbox.</P><P>I have changed batteries and rebooted the sky soundbox. Both worked briefly but have now stopped working again. What do I do now?</P> Thu, 21 Jan 2021 20:43:22 GMT https://helpforum.sky.com/t5/Archive/Soundbox-remote-failure/m-p/3585555#M848828 Rochefort05 2021-01-21T20:43:22Z https://helpforum.sky.com/t5/Archive/Soundbox-remote-failure/m-p/3585621#M848829 <P>I'm sure you've worked out for yourself <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3302407">@Rochefort05</a>&nbsp;- it could be either the soundbox or the remote&nbsp;</P><P>&nbsp;</P><P>I take it you've tried to re pair the Sky remote with the soundbox ? If not - try that&nbsp;</P><P>&nbsp;</P><P>If 2 remotes don't work - still worth trying a 3rd just in case - can you borrow one from anyone ?</P><P>&nbsp;</P><P>but other than that it could be a faulty remote sensor on the soundbox which is positioned in the middle at the front&nbsp;</P><P>&nbsp;</P><P>It's worth trying to speak to Sky as they will hopefully have reconditioned ones in stock (no new ones left) and will hopefully offer to exchange - but may depend on how long you've had it&nbsp;</P><P>&nbsp;</P><P>phone queues are usually shorter in the morning&nbsp;</P> Thu, 21 Jan 2021 21:51:51 GMT https://helpforum.sky.com/t5/Archive/Soundbox-remote-failure/m-p/3585621#M848829 mike+simmonds 2021-01-21T21:51:51Z