topic Re: Problems with TV upstairs since installing Sky Soundbox in Archive

Problems with TV upstairs since installing Sky Soundbox

SBF4AFG — Tue, 05 Jan 2021 02:41:14 GMT

Good morning and Happy New Year to everyone!

For around twenty years, I have had the Sky box downstairs connected to my TV upstairs via a very long coaxial cable and it's worked perfectly well as intended, providing me with the ability to watch Sky in my room.

Recently, I installed a Sky Soundbox downstairs and since then, my TV upstairs has been displaying:

This display does not support HDCP.

For some strange reason, this is only happening when the TV downstairs is off; if it's on, then Sky displays upstairs normally as it has done for the past twenty years.

Soon, we will be getting Sky Q and multiroom set up; I'm hoping that this problem will be solved with the new set up. However, that's not happening for over a month and it's annoying not being able to watch Sky upstairs until then.

Just to clarify as well, the TV upstairs is more up to date than the downstairs one, which doesn't have this problem; the downstairs TV is a Sony KDL32CX523BU 32in. Not sure of the exact model number of the one upstairs but it's a Sony Bravia 40in.

Thanks in advance for any help.

Re: Problems with TV upstairs since installing Sky Soundbox

mike+simmonds — Tue, 05 Jan 2021 09:32:42 GMT

Morning @SBF4AFG

Happy new year

Its odd that adding a Soundbox has resulted in this message when presumably the soundbox is not connected in any way to your upstairs TV

If you remove the soundbox - does the message disappear ? If so - that may be your solution for a month

Other thoughts - Have you tried powering off your Sky + box at the mains plug for a minute - so see if that sorts out your message ?

Have you updated the firmware on your upstairs Sony ?

Re: Problems with TV upstairs since installing Sky Soundbox

SBF4AFG — Wed, 06 Jan 2021 01:27:34 GMT

Yes, I can confirm that removing the Soundbox from the equation seems to solve the problem. It is indeed very strange that the Soundbox appears to be causing this problem.

Re: Problems with TV upstairs since installing Sky Soundbox

mike+simmonds — Wed, 06 Jan 2021 09:45:57 GMT

Morning @SBF4AFG

Am I right in thinking that your soundbox is beteeen your sky box and your downstairs TV - and connected by 2 HDMI cables

Then the long coax cable is just from your Sky box to the upstairs TV ?

Just in case, try changing the HDMI cables if you have other high speed cables available to try

Did you check for a firmware update on your upstairs TV ?

Re: Problems with TV upstairs since installing Sky Soundbox

SBF4AFG — Wed, 06 Jan 2021 12:54:31 GMT

Afternoon@mike+simmonds and thanks for your help so far.

Software update is set to automatic on my Sony upstairs; I also saw an option to update via USB, so I'll look into that later. It's not a Smart TV, connected to the internet so I'm not sure where any automatic software updates can come from.

You're correct - the Soundbox is connected to the Sky Box via HDMI cables. The coaxial cable has nothing whatsoever to do with the Soundbox so I don't know why it's being affected. I don't think I've got any other HDMI cables to try.

Re: Problems with TV upstairs since installing Sky Soundbox

mike+simmonds — Wed, 06 Jan 2021 13:34:57 GMT

Hi @SBF4AFG

You may well have to update by USB. This is usually a download of a zip file from the internet, it unzipped on to a newly formatted USB stick

but do check the Sony and instructions really carefully

Re: Problems with TV upstairs since installing Sky Soundbox

SBF4AFG — Thu, 07 Jan 2021 00:52:21 GMT

Hi @mike+simmonds,

What do you make of the fact this only seems to happen when the TV downstairs is on standby? If it's actually on, then there is no problem. That tells me it's nothing to do with my upstairs Sony's firmware and I'm a bit wary messing around with that. Either way I hope Sky Q solves this annoyance.

Re: Problems with TV upstairs since installing Sky Soundbox

mike+simmonds — Thu, 07 Jan 2021 09:44:48 GMT

Hi @SBF4AFG

I completely understand your reluctance to play around with firmware if you aren't used to that - especially as it may be nothing to do with your problem

I'm not an engineer but it sounds like - when your downstairs TV is on, the downstairs TV and Sky box are completeting the HDCP handshake and authorising the signal to be sent upstairs

Without the TV on, it sounds like the soundbox is stopping the Sky box from seeing the handshake confirmation

How about this.

Disconnect both HDMI cables from the soundbox.

Connrct the Skybox directly to the downstairs TV by HDMI - Then connect an optical cable from the downstairs TV to the soundbox and use the soundbox on the Optical setting until your Sky Q arrives

That might work