topic Re: Struggling to pay my bill in full in Archive

Struggling to pay my bill in full

Emzrose — Sun, 03 Oct 2021 16:49:36 GMT

Please help me, due to personal reasons I am struggling to pay my bill. I now have restrictions on my sky tv, I sent a message about this before but I didn't get a reply. Please advise me what to do before my internet is cut off.

Thanks

Re: Struggling to pay my bill in full

GD1 — Sun, 03 Oct 2021 16:53:29 GMT

@Emzrose Not sure how you sent a message as Sky don't use email. However as your services have been restricted you will find it extremely difficult to contact them until your balance is paid and a new direct debit setup up.

If you are ion financial difficulties the it may be worh contacting the Accessibility Team https://www.sky.com/help/articles/contacting-sky-accessibility

I would also advise if you're in a fincancial difficulties to contact C.A.B or Step Change who can provide support and help to deal with your bills/creditors.

Re: Struggling to pay my bill in full

Daniel0210 — Sun, 03 Oct 2021 17:08:29 GMT

@Emzrose You were advised to register with the Accessibility Team and contact them in your previous post by @GD1 and myself. Did you do that?

Before your services are reinstated Sky normally require full payment of the outstanding balance and also the setting up of a new continuous payment method. If you’re 2 or more weeks in arrears you will also have to pay the next bill, as this will have been generated by now. Depending on your previous payment history, if you are able to pay all but £25 of the outstanding amount Sky will usually reinstate your services and they’ll add the £25 to the following months bill.
It is very likely Sky will not respond to calls from you whilst you are in arrears.
If you struggle to pay your bills in the future, (and this applies to any company) it’s always better to contact them before your bill is due.

My services have been suspended

Emzrose — Fri, 08 Oct 2021 21:17:06 GMT

Hello, I have sent two messages asking for some help in regards to my bill. I cannot afford the full amount and now all of my services have been suspended. Can you please respond as I have just started a new job and cannot pay anything yet? Thanks

Re: Struggling to pay my bill in full

Emzrose — Fri, 08 Oct 2021 21:20:29 GMT

Thank you @GD1 and @Daniel0210 . I cannot register on accessibilty as I am not disabled. I could pay the 25 pounds when I get my wages if thats allowed?

Re: My services have been suspended

caesarome — Fri, 08 Oct 2021 21:21:12 GMT

We are customers here like you so sadly you have left it to late to talk to Sky as you should have done this before the bill was due and and not now that they have suspended your services. All you can do is to try and call them from a phone that has a number they will not recognise is coming from you. If you are unable to do this then you will have to pay the bill when you can and setup a direct debit before your services are restored. When you pay this bill if you are more than 2 weeks late in paying it you will have to pay the next bill as well.

Re: My services have been suspended

Emzrose — Fri, 08 Oct 2021 21:22:36 GMT

Ok thanks,

Re: Struggling to pay my bill in full

TechmanagerMal — Sat, 09 Oct 2021 08:36:31 GMT

@Emzrose wrote:
Please help me, due to personal reasons I am struggling to pay my bill. I now have restrictions on my sky tv, I sent a message about this before but I didn't get a reply. Please advise me what to do before my internet is cut off.
Thanks

Your broadband is likely to be cut off within a few days of your restrictions starting to allow you an opportunity to pay in full as pointed out by other replies.
You cannot pay £25 to get the services reinstated that's the amount Sky will allow you to be in arrears without restriction.
To be considered vulnerable you have to be in financial difficulty due to change of circumstances even on a temporary basis see here - Financial help - https://www.sky.com/help/home/accessibility-information/accessibility-info-policies/vulnerable-customers/vulnerable-customers-policy/articles/supporting-vulnerable-customers-policy#get-in-touch

Re: Struggling to pay my bill in full

Lisa-P1987 — Tue, 12 Oct 2021 10:14:04 GMT

Update - Spoken to the customer and given info on the payment process and suggested contacting our Accessibility team as suggested by other members on this thread.

Re: Struggling to pay my bill in full

Herbliazer69 — Mon, 20 Dec 2021 11:22:19 GMT

I'm having financial issues and I'm seriously not able to pay the outstanding balance in full and I'm wounding what I can do or if I can set up a promise to pay monthly deal

Re: Struggling to pay my bill in full

GD1 — Mon, 20 Dec 2021 11:24:11 GMT

@Herbliazer69 Please read the earlier replies.

Re: Struggling to pay my bill in full

TechmanagerMal — Mon, 20 Dec 2021 11:26:39 GMT

@Herbliazer69 wrote:
I'm having financial issues and I'm seriously not able to pay the outstanding balance in full and I'm wounding what I can do or if I can set up a promise to pay monthly deal

Contact the accessibilty team as mentioned above if they will allow that when you have an outstanding balance to pay?

Re: Struggling to pay my bill in full

Nichola80 — Tue, 21 Dec 2021 08:50:52 GMT

I am having some personal difficulties with employment and health and I need to speak to someone about my bill please help me

Re: Struggling to pay my bill in full

Mark39 — Tue, 21 Dec 2021 09:00:13 GMT

@Nichola80 wrote:

I am having some personal difficulties with employment and health and I need to speak to someone about my bill please help me

Sky's Accessibility team may be able to help: https://www.skyaccessibility.sky

Re: Struggling to pay my bill in full

llj — Thu, 03 Feb 2022 08:38:27 GMT

they have changed my payment so can't afford my bill

Re: Struggling to pay my bill in full

Mark39 — Thu, 03 Feb 2022 09:14:35 GMT

@llj wrote:

they have changed my payment so can't afford my bill

See the replies given already in this thread to a similar problem.

Re: Struggling to pay my bill in full

Jac+money — Sat, 28 May 2022 12:36:10 GMT

Hi I'm having trouble in paying my bill, could I possibly speak to someone thank you

Re: Struggling to pay my bill in full

SKY1992bf — Sat, 28 May 2022 12:37:45 GMT

@Jac+money Are your services restricted

Yes I’m on restricted

Jac+money — Sat, 28 May 2022 12:39:21 GMT

Yes I'm on restricted

Re: Struggling to pay my bill in full

SKY1992bf — Sat, 28 May 2022 12:40:22 GMT

@Jac+money If your account is restricted then unless you can get through via a number not linked to your account or by putting 141 before sky’s number then unfortunately you will need to do one of the following in order to remove the restrictions

1. Pay the outstanding balance in full (which you can do here https://www.sky.com/myaccount/bill/pay#M1014) and setup a new continuous payment method (which you can do here https://www.sky.com/myaccount/bill/change-payment-method#M1014) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Or

2. Pay all bar £25 (use the link posted above)(the unpaid £25 will be added to the next bill) and setup a new continuous payment method (use the link posted above) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Two important points about option 2

1. There is no guarantee that it will work as it depends on payment history

2. It is not applicable to mobile accounts

If your more than two weeks late in paying sky will insist on you paying next months bill in advance as well before restoring services

It is also important to note that sky don’t do payment plans I’m afraid