topic Re: Overcharged in Archive

Overcharged

Ruth+mccurdy — Thu, 07 Jul 2022 23:36:04 GMT

So what exactly happens when you don't renew your broadband? I just assumed it carried on. My broadband bill charged me £71. Surely that can't be right, I was paying in the 30s before this. Also my mobile bill has increased to £61 a month now. A bit extortionate if you ask me.

Re: Overcharged

Daniel0210 — Fri, 08 Jul 2022 04:24:02 GMT

@Ruth+mccurdy
Could your previously discounted broadband deal have expired? You would have been notified of the end date when you first took it out but at present you don’t get reminders prior to it ending. You could compare a previous bill to your latest bill and see where the amounts differ.
If the discount has ended you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract, although Sky are not obliged to offer you another discount. If you sort something to your satisfaction make a note of the date it’s ending.

https://www.sky.com/help/articles/been-overcharged may also help explain.

Re: Overcharged

caesarome — Fri, 08 Jul 2022 04:47:13 GMT

@Ruth+mccurdy wrote:

So what exactly happens when you don't renew your broadband?

It is not that you haven't renewed it, it is that that the minimum term on the contract you were on has finished hence the price rise. Time to call Sky now to see of they will offer you another one and if they do the chances are it will come with a 18 month contract.