topic Re: Want to manage contracts due to renew without speaking to someone in Archive

Want to manage contracts due to renew without speaking to someone

special26 — Fri, 01 Jul 2022 08:40:45 GMT

Contracts for Sky TV products and Broadband both due for renewal 18/8/22. Don't want to renew TV but will renew Broadband/ Talk. How can I do this without speaking to an adviser?

Re: Want to manage contracts due to renew without speaking to someone

fizzdisco — Fri, 01 Jul 2022 09:01:00 GMT

@special26 wrote:
Contracts for Sky TV products and Broadband both due for renewal 18/8/22. Don't want to renew TV but will renew Broadband/ Talk. How can I do this without speaking to an adviser?

If you follow all the links on the Sky website to cancel your account you'll end up on a page with a link to start a Messenger chat. I did my last contract negotiation this way. It took a couple of days to get a response but once I was connected with an adviser it was a quick and easy process without having to speak to anyone.

Re: Want to manage contracts due to renew without speaking to someone

GD1 — Fri, 01 Jul 2022 09:04:21 GMT

@special26 You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Re: Want to manage contracts due to renew without speaking to someone

caesarome — Fri, 01 Jul 2022 09:17:41 GMT

@fizzdisco wrote: If you follow all the links on the Sky website to cancel your account you'll end up on a page with a link to start a Messenger chat. I did my last contract negotiation this way. It took a couple of days to get a response but once I was connected with an adviser it was a quick and easy process without having to speak to anyone.

This is the link for this where you can find the messaging service via the Yes button at the bottom of this page:

https://www.sky.com/help/articles/cancel-sky-tv

So select "Yes I still need help" at the bottom of the page as the options will load after about 5 seconds