topic Re: Account in Archive

Account

Nicolecx — Wed, 29 Jun 2022 18:28:53 GMT

Why can I access my sky account?

Re: Account

GD1 — Wed, 29 Jun 2022 18:30:27 GMT

@Nicolecx Do you mean why can't you access your account? You would need to provide a bit more info for the forum to help. What errors messages do you get for example?

Re: Account

Nicolecx — Wed, 29 Jun 2022 18:32:17 GMT

I just got my phone delivered it doesn't let me go check my bills or orders on the account ?

Re: Account

GD1 — Wed, 29 Jun 2022 18:37:03 GMT

@Nicolecx Is this through the myskyapp? What happen when you go online via web browser? https://www.sky.com/bill

Is the phone the only Sky service you have?

Re: Account

Nicolecx — Wed, 29 Jun 2022 18:39:25 GMT

Re: Account

caesarome — Wed, 29 Jun 2022 18:52:11 GMT

There is a fault with the app that is causing that to happen, so if you go to products then Mobile then you should be able to access your bill and mobile details.

Re: Account

Nicolecx — Wed, 29 Jun 2022 20:57:44 GMT

If I've paid my upfront cost with a different bank account am I able to pay my phone bill with another one, or do I have to call up?

Re: Account

SKY1992bf — Wed, 29 Jun 2022 21:02:27 GMT

@Nicolecx So long as Sky get the money they don't care where it comes from so you can change if you wish

but if you have already setup a continuous payment method like a direct debit you may not be able to change it now until your account has gone through two complete billing cycles

Re: Account

Nicolecx — Wed, 29 Jun 2022 21:04:24 GMT

It's not even letting me check my bill not letting me get into the app either

Re: Account

caesarome — Wed, 29 Jun 2022 21:11:38 GMT

What about if you try accessing it online here instead of using the app:

https://www.sky.com/manage/bill/