topic Job loss due to major illness in Archive

Job loss due to major illness

B055 — Mon, 27 Jun 2022 19:36:09 GMT

Hi Sky,

looking for a sky advisor to help me, I've had a serious accident which has left me out of work and of course a loss of earnings, I'm awaiting a claim with the DWP so I can pay my bill with sky. Is there any way Sky will allow my services to be reinstated pls?

Regards

Re: Job loss due to major illness

GD1 — Mon, 27 Jun 2022 19:42:56 GMT

@B055 You would need to call Sky, an adviser would not contact you in response to a forum post.

It is unlikely Sky would reinstate services if already restricted until you pay what you owe.

I would recommend contacting the accessibility team who may be able to offer help in this case https://www.skyaccessibility.sky/

Re: Job loss due to major illness

Daniel0210 — Mon, 27 Jun 2022 19:39:42 GMT

@B055
In case you aren’t aware, you aren’t talking to Sky on here as this is primarily a customer helps customer forum and there’ll be no contact from Sky as a result of your post on here.

When your services are restricted any attempt to call Sky will prompt you to pay what is owed first.

Before reinstating your services Sky will require payment in full and also the setting up of a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well.
Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill (although this does NOT apply for a Sky Mobile restriction). Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.
Once your payment has cleared and is in Sky’s account your services should be reinstated, although this may take longer if done over a weekend.