topic Re: I want to cancel my TV but I have debt in Archive

I want to cancel my TV but I have debt

g3m1lystr4ng3 — Sun, 26 Jun 2022 14:43:11 GMT

So recently my partner, who was the main earner in our household, was made redundant. This lead to us falling behind with our sky TV and broadband bill. We now have our TV restricted but broadband is still currently working. Having reviewed our priorities we have decided to cancel our sky TV package. We would like to keep our broadband because we will need it for searching for work etc and also arrange to pay off the debt in installments. Is this possible? Has anyone else been in this situation? Tha is in advance!

Re: I want to cancel my TV but I have debt

Daniel0210 — Sun, 26 Jun 2022 14:46:08 GMT

@g3m1lystr4ng3

If your tv services are restricted your Sky Broadband will follow a few days later. When your services are restricted any attempt to call Sky will prompt you to pay what is owed first.

Before reinstating your services Sky will require payment in full and also the setting up of a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well.
Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill (although this does NOT apply for a Sky Mobile restriction). Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.
Once your payment has cleared and is in Sky’s account your services should be reinstated, although this may take longer if done over a weekend.

You won't be able to cancel your TV subscription whilst owing Skyfor it. Once that is paid, providing you are not in a minimum term deal you can then cancel.

Re: I want to cancel my TV but I have debt

GD1 — Sun, 26 Jun 2022 14:46:33 GMT

@g3m1lystr4ng3 I would speak to the acessibility team in your case. https://www.skyaccessibility.sky/

Re: I want to cancel my TV but I have debt

SKY1992bf — Sun, 26 Jun 2022 14:49:06 GMT

@g3m1lystr4ng3 You won't be able to cancel until the debt is cleared in full and we are told sky won't accept payment plans on accounts that are not legitimately already closed

Re: I want to cancel my TV but I have debt

g3m1lystr4ng3 — Sun, 26 Jun 2022 15:21:07 GMT

Why? I dont see any relevant options there for this issue? it might just be me missing something?

Re: I want to cancel my TV but I have debt

SKY1992bf — Sun, 26 Jun 2022 15:24:21 GMT

@g3m1lystr4ng3 Part of sky accessibility remit is to help people with short term financial difficulties, so worth a shot at contacting them Otherwise the other advice given applies

Re: I want to cancel my TV but I have debt

Mark39 — Sun, 26 Jun 2022 15:33:44 GMT

@g3m1lystr4ng3 wrote:

Why? I dont see any relevant options there for this issue? it might just be me missing something?

They have greater scope to help in cases of financial difficulty than the customer service advisers have. You've nothing to lose by speaking to them.