topic Re: Returning sky Q box etc in Archive

Returning sky Q box etc

myobok — Thu, 16 Jun 2022 12:08:16 GMT

I have recently cancelled sky q and have received a box and prepaid label. However on the letter I received it is only asking for the booster.

Does the prepaid label have information on what I am sending back and my name and account details?

The box I have received is for putting all the equipment in, Sky Q box, remote etc.

Do I need to wait for another letter asking for the other equipment?

Or should put all the equipment in this box.

As I have problems on returning stuff before and lots of others on the forum seem to be having the same issues, I need this clarifying.

Re: Returning sky Q box etc

caesarome — Thu, 16 Jun 2022 12:12:44 GMT

You will need to send everything back as the barcode on the label will be scanned so that they will know it comes from you. One thing to do is when sending it off is to get and keep proof of posting as Unipart of handle returned items on behalf of Sky are sometimes not the quickest at scanning them in at their end which is why the proof of posting is required incase you are contacted by Sky saying you are yet to return them.

Re: Returning sky Q box etc

oldfella — Thu, 16 Jun 2022 12:18:52 GMT

@myobok wrote:

I have recently cancelled sky q and have received a box and prepaid label. However on the letter I received it is only asking for the booster.

Does the prepaid label have information on what I am sending back and my name and account details?

The box I have received is for putting all the equipment in, Sky Q box, remote etc.

Do I need to wait for another letter asking for the other equipment?

Or should put all the equipment in this box.

As I have problems on returning stuff before and lots of others on the forum seem to be having the same issues, I need this clarifying.

Hi @myobok

The following link gives information of what should be returned

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

Re: Returning sky Q box etc

myobok — Thu, 16 Jun 2022 12:22:56 GMT

Thanks for the reply.

The issue is they have only asked for the booster and nothing else.

My concern is as that is all they have asked for, is the information ONLY for the booster.

If the label just corresponds with the booster and nothing else, they may ask for the other equipment later.

Just trying to avoid issues later on as I have enough on my plate at the moment and won't be around much to try and sort it out.

Re: Returning sky Q box etc

caesarome — Thu, 16 Jun 2022 12:25:06 GMT

If you want clarification then give Sky support a call to see what they say as usually packaging is sent out as soon as a cancellation takes place so it appears odd that they are only asking for the booster.

Re: Returning sky Q box etc

myobok — Thu, 16 Jun 2022 12:33:30 GMT

I have already called about it and didn't much in the way of clarification from the agent.

Re: Returning sky Q box etc

caesarome — Thu, 16 Jun 2022 12:39:24 GMT

The only other thing you can do is to follow the process here and print your own return label:

https://www.sky.com/help/articles/return-tv-broadband

Or go somewhere that has Collect+ and print it there if you are unable to do it yourself.

Re: Returning sky Q box etc

myobok — Thu, 16 Jun 2022 13:37:24 GMT

Ok, thanks, I'll leave it a few days then just ship it back and see what happens