topic Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75 in Archive

Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75+

SoniaDun — Mon, 05 Jul 2021 18:51:11 GMT

My sky bill has more than doubled I can't keep paying £75+ a month for internet and kids tv!

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

Mark39 — Mon, 05 Jul 2021 18:53:05 GMT

Sounds like you're on a legacy package, at least for Broadband. It will probably be cheaper to switch to one of Sky's latest packages. Give them a call..

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

Daniel0210 — Mon, 05 Jul 2021 18:53:51 GMT

@SoniaDun That sounds like a discounted deal has ended and you're now paying full price. Ring Sky and try to negotiate a new discount.

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

TechmanagerMal — Mon, 05 Jul 2021 19:09:22 GMT

@SoniaDun wrote:
My sky bill has more than doubled I can't keep paying £75+ a month for internet and kids tv!

You say you don't use your phone line, that's how the broadband is supplied.

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

SoniaDun — Mon, 05 Jul 2021 19:11:06 GMT

But I'm already paying £18.45 for broadband?

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

GD1 — Mon, 05 Jul 2021 19:14:16 GMT

@SoniaDun Yes but you still need a phone line, otherwise you wouldn't have internet. Have you checked what deals Sky can do for you. As mentioneded you're on a legacy package so may be worth seeing what discounts you can get

If you don't use the phone line for calls you could remove the the call package and opt for the Pay as you go instead

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

caesarome — Mon, 05 Jul 2021 19:25:40 GMT

@SoniaDun wrote:

But I'm already paying £18.45 for broadband?

If you have Sky Broadband then you do have to have line rental but as @Mark39 has said if you are on an old product it might by cheaper to switch to another broadband product where the price of it and line rental are combined so could save you money. If you have a monthly Sky Talk package and you never make any phone calls via a landline phone then it would be cheaper to switch to the Pay as you talk so there are other options available for you so give Sky a call via the free 150 number to see what they will offer you.

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

Mark39 — Mon, 05 Jul 2021 19:18:29 GMT

@SoniaDun if you switch to one of Sky's current broadband packages, line rental is included in the cost. You don't pay additionally for it.

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

Kelly.B.84 — Wed, 15 Jun 2022 05:53:47 GMT

Sky no longer charge a line rental fee. I've not paid line rental since October 2020. You may want to query it

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

caesarome — Wed, 15 Jun 2022 05:55:06 GMT

The line rental fee is included in the broadband package so it isn't still being charged but not separately.

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

Kelly.B.84 — Wed, 15 Jun 2022 05:58:04 GMT

Then Sky are lying to their customers as I was informed when I cancelled my TV subscription that they no longer charge a line rental fee. I was also looking to change broadband supplier

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

PandJ2020 — Wed, 15 Jun 2022 06:26:34 GMT

@Kelly.B.84 wrote:
Then Sky are lying to their customers as I was informed when I cancelled my TV subscription that they no longer charge a line rental fee. I was also looking to change broadband supplier

It's true but there will be loads of people on legacy charging structures. Sky generally do not change subscriptions until the customer prompts a change.

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

Lisa-P1987 — Wed, 15 Jun 2022 12:22:15 GMT

It's not always as straight forward as being lied to. We cannot just change customers subscriptions. There might be things tied to that specific subscription that once we change, they might not be able to get back. Customers are invited and encouraged to move to the new products, we just cant change without their consent.

Example, the old HD and F1 bundle which some customers are still on. We would rather all customers be on our most up to date packages but some customer keep legacy packages for certain benefits which would otherwise be lost or charged extra.

Re: Paying £18.99 a month for line rental and don’t use it, my bill has gone from £35 a month to £75

TimmyBGood — Wed, 15 Jun 2022 12:49:55 GMT

@Kelly.B.84 wrote:

Then Sky are lying to their customers as I was informed when I cancelled my TV subscription that they no longer charge a line rental fee.

On a current broadband product from any ISP there's typically no longer a separately listed 'line rental fee'. The ISP is still paying a wholesale line provider for use of the cable (copper or fibre) delivering broadband to the address, and the cost of that is part of the monthly subscription price.