topic Re: Billing page says restricted in Archive

Billing page says restricted

N12353 — Mon, 06 Jun 2022 17:39:57 GMT

I have recently joined sky. When I try to view my bills (which I have paid now for 3 separate payments), it says:

This page is restricted

How can I view my bills?

Re: Billing page says restricted

SKY1992bf — Mon, 06 Jun 2022 17:47:53 GMT

@N12353 How many sets of login credentials do you have , if more than one only the primary login can view billing information and presumably you are the account holder

Re: Billing page says restricted

N12353 — Mon, 06 Jun 2022 17:56:47 GMT

Yes I am the account holder. I only have one login that works now. It was working last month because I looked at my bills, but now it's not working.

Re: Billing page says restricted

caesarome — Mon, 06 Jun 2022 18:15:56 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Billing page says restricted

Lisa-P1987 — Tue, 07 Jun 2022 09:54:12 GMT

Thank you for escalating this. We have sent N12353 an invite to chat 🙂

Re: Billing page says restricted

dmy24 — Sat, 11 Jun 2022 15:01:36 GMT

After speaking to the customer we have advised of the primary ID that needs to be used to sign in with which has now resolved the issue 🙂