topic Re: Sky bill in Archive

Sky bill

Sherene — Mon, 06 Jun 2022 05:45:43 GMT

To whom it my concern,

I have transferred 2x transactions yesterday by mistake, I was wondering if I could get a refund on 1 transaction as I don't want to pay for my sky bill twice in one month.

Kind regards

Sherene Gowans

Re: Sky bill

Daniel0210 — Mon, 06 Jun 2022 06:37:46 GMT

@Sherene

Give Sky a call and they can refund the extra within 3-5 working days, or it'll remain as a credit towards next months bill.

Re: Sky bill

Mark39 — Mon, 06 Jun 2022 06:40:06 GMT

@Sherene welcome to the forum 🙂.

We're customers here, I'm afraid, so you'll need to give Sky a ring in order to request a refund of one of the payments. It will take 3 to 5 days.

There's no need to make manual payments when you have a direct debit or continuing card payment in place.

Re: Sky bill

Tom-W19 — Mon, 06 Jun 2022 11:36:24 GMT

Hi @Sherene

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky bill

Lisa-P1987 — Wed, 08 Jun 2022 11:23:06 GMT

Update – We are still looking to help you Sherene. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂