https://helpforum.sky.com/t5/Archive/Account-not-recognised/m-p/4018548#M841513 <P>If you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.</P> <P><BR />If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:</P> <P><BR /><A href="https://www.sky.com/myaccount/my-details" target="_blank">https://www.sky.com/myaccount/my-details</A></P> <P><BR />Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:</P> <P><BR /><A href="https://www.sky.com/help/diagnostics/sky-id/sky-id" target="_blank">https://www.sky.com/help/diagnostics/sky-id/sky-id</A></P> Wed, 08 Jun 2022 05:36:03 GMT caesarome 2022-06-08T05:36:03Z https://helpforum.sky.com/t5/Archive/Account-not-recognised/m-p/4018488#M841512 <P>I have sky Q and noticed my bill has risen and I am wanting to check why it his so much before I cancel. When logging into my sky app it says I don't have an account and it's a previous account number that's associated even though it send my new account number to my email address. Does sky have a online chat rather than being put on hold for half hour?</P> Tue, 07 Jun 2022 21:58:44 GMT https://helpforum.sky.com/t5/Archive/Account-not-recognised/m-p/4018488#M841512 Brianer2k6 2022-06-07T21:58:44Z https://helpforum.sky.com/t5/Archive/Account-not-recognised/m-p/4018548#M841513 <P>If you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.</P> <P><BR />If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:</P> <P><BR /><A href="https://www.sky.com/myaccount/my-details" target="_blank">https://www.sky.com/myaccount/my-details</A></P> <P><BR />Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:</P> <P><BR /><A href="https://www.sky.com/help/diagnostics/sky-id/sky-id" target="_blank">https://www.sky.com/help/diagnostics/sky-id/sky-id</A></P> Wed, 08 Jun 2022 05:36:03 GMT https://helpforum.sky.com/t5/Archive/Account-not-recognised/m-p/4018548#M841513 caesarome 2022-06-08T05:36:03Z