topic Re: Credit refund for closed account in Archive

Credit refund for closed account

Dazzz181 — Wed, 01 Jun 2022 13:02:38 GMT

I've ended my account with Sky but still been told nothing about when I get my credit refunded. Do I need to call them or can it be arranged on here like I have seen on other threads?

Re: Credit refund for closed account

Daniel0210 — Wed, 01 Jun 2022 13:06:27 GMT

@Dazzz181

How long ago did your services end?

Re: Credit refund for closed account

Dazzz181 — Wed, 01 Jun 2022 13:09:36 GMT

Only about a week ago, but they haven't told me what's happening with it.

Re: Credit refund for closed account

Daniel0210 — Wed, 01 Jun 2022 13:11:34 GMT

@Dazzz181
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble on the bottom left of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. Again, if you fail to respond to each message from Sky within 48 hours the chat will automatically close. Replies on the chat aren’t instant so keep checking the chat thread regularly.

Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund for closed account

Lisa-P1987 — Wed, 01 Jun 2022 13:42:44 GMT

Thank you for escalating this. We have sent Dazzz181 an invite to chat 🙂

Re: Credit refund for closed account

Tom-W19 — Wed, 01 Jun 2022 16:13:36 GMT

After speaking with Dazzz181 we processed the refund accordingly.

It was great speaking with you Dazzz181 and thanks again.