topic Re: Installation in Archive

Installation

Sophie000 — Mon, 30 May 2022 10:04:13 GMT

Hello I have just recently joined up with sky and I am expecting my engineer to come tomorrow the 31st of may and the 1st of June to install my sky box and broadband. I won't be disconnected from virgin media till the 9th of June and I'm wondering will sky charge me for disconnecting me from virgin on the day the engineer is here or will it be on the 14 day bill.

Re: Installation

GD1 — Mon, 30 May 2022 10:10:59 GMT

@Sophie000 You won't be disconnected from Virghin Media as they use different networks.

In addition billing for your Sky services commence from the date they are installed.

Re: Installation

NickNewark — Mon, 30 May 2022 10:11:23 GMT

@Sophie000 the Sky install will be totally separate from Virgin, and you will begin to be billed from Sky on the day it's installed. Assuming you have given notice to leave Virgin you will receive a final bill from them when they disconnect your service.

Re: Installation

TimmyBGood — Mon, 30 May 2022 10:19:58 GMT

@Sophie000

Sky has nothing to do with the Virgin 'disconnection' (which typically just means the Virgin service(s) stop running): the Virgin cabling remains at the address but their billing ceases. Unlike most ISP switches, incoming ISPs using Openreach infrastructure don't even inform Virgin that they are 'taking over' provision at the address.

Re: Installation

Sophie000 — Mon, 30 May 2022 10:16:24 GMT

Ok thank you both very much. I was told my installation fee is free from a sky advisor but was wondering does all the set up with sky tv and broadband be charged on my first bill 14 days after the activation or the day it's been set up. I was looking at this up and got confused.