topic Re: Need more time to pay my bill in Archive

Need more time to pay my bill

Garyvrs — Mon, 03 Jan 2022 14:00:07 GMT

Need a couple of more days to pay my bill

Re: Need more time to pay my bill

Mark39 — Mon, 03 Jan 2022 14:01:35 GMT

When is/was it due?

Re: Need more time to pay my bill

GD1 — Mon, 03 Jan 2022 14:03:03 GMT

@Garyvrs If you pay by direct debit and the 1st attempt to take payment fails Sky will attempt again 10 days later.

Re: Need more time to pay my bill

SKY1992bf — Mon, 03 Jan 2022 14:03:13 GMT

@Garyvrs If you pay via direct debit then if first attempt fails Sky will retry exactly 10 calendar days later only if second attempt fails will Sky restrict services starting with tv followed a few days later by broadband if sky is your isp

Re: Need more time to pay my bill

Yahoo3649 — Tue, 04 Jan 2022 20:29:36 GMT

Tomorrow but waiting for new card to come in post

Re: Need more time to pay my billc

Yahoo3649 — Tue, 04 Jan 2022 20:31:04 GMT

Can you help stop my TV going of

Re: Need more time to pay my bill

SKY1992bf — Tue, 04 Jan 2022 20:34:24 GMT

@Yahoo3649 If you pay via direct debit waiting on a new card has no impact on payment as all is required is your account number and sort code so payment will be taken as normal

if you pay via continuous card payments then you need to contact Sky asap otherwise you are at risk of having your service restricted

this is a customer helps customer forum only with no account access

Re: Need more time to pay my bill

Shoonie — Fri, 29 Apr 2022 18:16:48 GMT

Need more time to clear my bill

Re: Need more time to pay my bill

GD1 — Fri, 29 Apr 2022 18:18:11 GMT

@Shoonie Please take the time to read the replies in this thread. They answer your question.

Re: Need more time to pay my bill

caesarome — Fri, 29 Apr 2022 18:18:24 GMT

Have you seen the posts above because they apply to you as well @Shoonie as you are not talking to Sky support on here but to other Sky customers only.

Re: Need more time to pay my bill

Louise+spencer-wh — Thu, 05 May 2022 14:19:18 GMT

To whom this may concern ? I'm just waiting on new card before I can pay

Re: Need more time to pay my bill

Daniel0210 — Thu, 05 May 2022 14:23:59 GMT

@Louise+spencer-wh wrote:

To whom this may concern ? I'm just waiting on new card before I can pay

@Louise+spencer-wh

In case you aren’t aware, you aren’t talking to Sky Customer Services here. This is primarily a forum for customers to help other customers. Sky won’t automatically contact you as the result of your post on here.

If your payment fails Sky will try again 10 calendar days later. If that also fails a process starts whereby your services start being restricted. Be aware that we’ve been told that Skys Customer Service agents can’t stop that automated process.
We’ve also been told Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.

Re: Need more time to pay my bill

SKY1992bf — Thu, 05 May 2022 14:24:39 GMT

@Louise+spencer-wh See post 7 above as it applies to you also

Re: Need more time to pay my bill

caesarome — Thu, 05 May 2022 15:20:10 GMT

@Louise+spencer-wh wrote:

To whom this may concern ? I'm just waiting on new card before I can pay

@Louise+spencer-wh

You don't need to wait for a new card to setup a direct debit as the money is taken directly from your bank account as the card plays no part in it.

Re: Need more time to pay my bill

Louise+spencer-wh — Thu, 05 May 2022 15:46:34 GMT

I've already got direct debit .There was an error due to not been Try taking it again as can't use card at all it's been blocked so nothing will not come out my bank have put a stop on that account put money in but not take out.

Re: Need more time to pay my bill

SKY1992bf — Thu, 05 May 2022 15:50:59 GMT

@Louise+spencer-wh I don't know why your bank has cancelled the dd as a lost card should have no impact so you can set a new one up here

https://www.sky.com/myaccount/bill/change-payment-method

otherwise the advice @Daniel0210 gave you earlier applies

Re: Need more time to pay my bill

caesarome — Thu, 05 May 2022 15:57:41 GMT

@Louise+spencer-wh wrote:

as can't use card at all it's been blocked so nothing will not come out my bank have put a stop on that account put money in but not take out.

That doesn't make much sense, did your bank say how long your account was going to be restriced because if this payment fails then Sky will try again in 10 days time.