topic Re: Hi. How can I get my credit refunded? in Archive

Hi. How can I get my credit refunded?

Andriana — Mon, 16 May 2022 16:39:36 GMT

I've closed my account but there is some credit left. How do I get this refunded back to my account? Thanks

Re: Hi. How can I get my credit refunded?

GD1 — Mon, 16 May 2022 16:46:58 GMT

@Andriana Quickest way would be to call

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Hi. How can I get my credit refunded?

Tom-W19 — Tue, 17 May 2022 10:16:21 GMT

Hi @Andriana

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Hi. How can I get my credit refunded?

Mr+Flibbles+86 — Wed, 18 May 2022 09:45:30 GMT

Update - This has now been processed on a private chat