Packages

Can1924geh — Mon, 16 May 2022 14:45:18 GMT

I've logged on to my sky account, and wanted to see what package I am paying for. I cannot find details of my package anywhere. I want to downgrade.

Re: Packages

SKY1992bf — Mon, 16 May 2022 14:49:33 GMT

@Can1924geh Go to your latest bill and click on anything highlighted in blue to reveal what you have

if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)

or If you have sky talk landline or mobile call 150

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help

https://www.sky.com/help/articles/cancel-sky-broadband#M1014

If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

Re: Packages

Can1924geh — Mon, 16 May 2022 14:52:42 GMT

Thank you

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Packages

Re: Packages

Re: Packages