topic Re: Keeping sky in Archive

Keeping sky

Nikki3333 — Sat, 14 May 2022 20:30:00 GMT

I had an email about sky cancelled my account I will pay this on Monday but I want to stay with sky

Re: Keeping sky

SKY1992bf — Sat, 14 May 2022 20:45:37 GMT

@Nikki3333 Your not talking directly with Sky here this is a customer helps customer forum only with no account access

you will need to contact them directly via phone

the only reason Sky issue account cancellation notifications is if you don't make any payment for 56 days

if your account is closed then paying may not be enough for Sky to reinstate as that is solely at their discretion as to whether they do or not

Re: Keeping sky

Nikki3333 — Sat, 14 May 2022 20:41:24 GMT

Do you have a contact number so I can sort this out

Re: Keeping sky

SKY1992bf — Sat, 14 May 2022 20:44:36 GMT

@Nikki3333 Sky don't normally accept calls on a restaurant account unless you withhold your number by either calling from a number not linked to your account or by putting 141 before Sky's number

If you have a sky talk landline or Mobile call 150

If you don’t have a sky talk package see below

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

Re: Keeping sky

caesarome — Sat, 14 May 2022 21:04:16 GMT

What does this email say about your account and how long has it been suspended as you might not be able to talk to Sky until you have made the payment but if the account has been suspended for a few months then the account might be cancelled if that is what you are saying this email says.