Billing

Llangollen588 — Wed, 11 May 2022 10:43:48 GMT

My sky package has just increased by almost £10 per month for no reason,I would like to reduce my Bill to what it was last month.

Re: Billing

Daniel0210 — Wed, 11 May 2022 10:44:47 GMT

@Llangollen588
In case you aren’t aware, you aren’t talking to Sky Customer Services here. This is primarily a forum for customers to help other customers. There will be no contact from Sky as a result of your post on here.

Could your previously discounted deals have expired? You would have been notified of their end date when you first took them out but at present you don’t get reminders prior to them ending. Compare a previous bill to your latest bill and see where the amounts differ.
If the discounts have ended you will need to call Sky to try to negotiate a new deal which will require another minimum term contract, although Sky are not obliged to offer you another discount. If you sort something to your satisfaction make a note of the date it’s ending.

https://www.sky.com/help/articles/been-overcharged may help explain.

Also factor in the annual price increase effective from April’s bills in the UK.

Re: Billing

PandJ2020 — Wed, 11 May 2022 12:05:44 GMT

@Llangollen588 wrote:
...increased by almost £10 per month for no reason

There will be a reason.

If it's the annual price increase then that's that. If your discounts are ending then it's time to call Sky to negotiate.

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Billing

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Re: Billing