topic Re: Downgrading my package in Archive

Downgrading my package

christopherblight — Fri, 05 Nov 2021 18:07:53 GMT

I'm finding it beyond frustrating that I cannot downgrade my package without calling Sky. It's incredibly easy to upgrade because Sky make money from that, it seems. I've called every Sky number available more than 40 times, and the automated service cuts me off every single time. I believe this is a breach of contract.

I took up the offer of two months free Sky Cinema. The offer has expired and I want it removed because in two months there's not been a single thing worth watching. If this isn't resolved I'll be cancelling Sky, contract or not.

Re: Downgrading my package

PandJ2020 — Fri, 05 Nov 2021 18:11:05 GMT

There's an issue with the phone lines at the moment.

Try the message service via the cancel option from the help.

Re: Downgrading my package

Laing1 — Fri, 05 Nov 2021 18:14:20 GMT

@christopherblight wrote:

I'm finding it beyond frustrating that I cannot downgrade my package without calling Sky. It's incredibly easy to upgrade because Sky make money from that, it seems. I've called every Sky number available more than 40 times, and the automated service cuts me off every single time. I believe this is a breach of contract.

I took up the offer of two months free Sky Cinema. The offer has expired and I want it removed because in two months there's not been a single thing worth watching. If this isn't resolved I'll be cancelling Sky, contract or not.

@christopherblight there is currently a problem with the Sky phonelines at the moment

Re: Downgrading my package

Lisa-P1987 — Fri, 05 Nov 2021 18:41:45 GMT

You could always try our chat team for this @christopherblight

https://www.sky.com/help/articles/cancel-sky-tv

Re: Downgrading my package

Invisiblename — Fri, 05 Nov 2021 19:50:03 GMT

@christopherblight wrote:
. If this isn't resolved I'll be cancelling Sky, contract or not.

Good luck with that if you are still inside a previously agreed contract period!

Re: Downgrading my package

caesarome — Fri, 05 Nov 2021 20:05:09 GMT

@christopherblight

The issue with the phone lines has been fixed so if you haven't used the messenging service you can now call without being cut off.

Re: Downgrading my package

Sean+O+Riordan — Fri, 05 Nov 2021 20:27:13 GMT

I can only endorse your comments and would add that the customer service options are so bad I feel

like cancelling the whole service and looking at a blank wall that continue to try to contact the impossible.

CANCEL YOUR DIRECT DEBIT after 20

attempts to contact a robot

Re: Downgrading my package

PandJ2020 — Fri, 05 Nov 2021 21:02:12 GMT

@Sean+O+Riordan wrote:
CANCEL YOUR DIRECT DEBIT after 20
attempts to contact a robot

That is not a recommended approach.

Re: Downgrading my package

GD1 — Fri, 05 Nov 2021 21:05:56 GMT

@Sean+O+Riordan wrote:
CANCEL YOUR DIRECT DEBIT after 20
attempts to contact a robot

Great approach to resolving a problem, not. Once you cancel your direct debit no matter how aggrieved you feel you are breaking your terms of service and sky will rightly restrict all your services until the balanc is paid in full. They won't even contact you to find out why, you won't be able to contact them either.

In the event they don't get paid they will then persue you for the unpaid debt and this impacts your credit file.

Re: Downgrading my package

Melancholic — Fri, 05 Nov 2021 22:43:09 GMT

It is terrifying how many grown adults believe cancelling a direct debit, within a contract, solves an issue.

No wonder this country has so much personal debt.

Re: Downgrading my package

robertar — Wed, 11 May 2022 11:47:32 GMT

did you eventually sort it ? its so annoying