topic Unable to see mobile account in Archive

Unable to see mobile account

Rharris10 — Tue, 10 May 2022 19:43:05 GMT

When I log in on website and app I can only see my TV account, my mobile account has disappeared, how do I get it back?

Re: Unable to see mobile account

caesarome — Tue, 10 May 2022 20:28:02 GMT

Have you linked your mobile account to your main Sky ID as per this

:https://www.sky.com/shop/mobile/link-sky-id

Re: Unable to see mobile account

Rharris10 — Tue, 10 May 2022 20:38:00 GMT

Yes it's linked and as I said before the mobile account was there and now it isn't but to prove the point I've followed your link and it confirms that my sky ID is already linked

Your account is already linked!

Re: Unable to see mobile account

caesarome — Tue, 10 May 2022 20:53:23 GMT

To get you some help with this I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Unable to see mobile account

Mr+Flibbles+86 — Wed, 11 May 2022 09:08:00 GMT

Thank you for escalating this. We have sent an invite to chat