https://helpforum.sky.com/t5/Archive/What-has-happened-to-Sky-Customer-Service/m-p/3996948#M838577 <P>I have always really rated Sky's customer service but I am really disappointed at the moment. The last two calls I have made have resulted in a) going through to a foreign call centre rather than the British one where, to be frank, it is much easier to communicate clearly with the operator and b) despite being reassured the changes I have requested will be made, nothing happening.</P><P>&nbsp;</P><P>I contacted Sky some months ago and asked for the Kids channel to be removed. After almost two months, this didnt happen - and I called back. Two weeks later, it has still not happened. &nbsp;What is going on? Is it since I became a diamond VIP that they decide they don't need to try as my custom is asured?</P> Tue, 10 May 2022 13:19:07 GMT Cylestra 2022-05-10T13:19:07Z https://helpforum.sky.com/t5/Archive/What-has-happened-to-Sky-Customer-Service/m-p/3996948#M838577 <P>I have always really rated Sky's customer service but I am really disappointed at the moment. The last two calls I have made have resulted in a) going through to a foreign call centre rather than the British one where, to be frank, it is much easier to communicate clearly with the operator and b) despite being reassured the changes I have requested will be made, nothing happening.</P><P>&nbsp;</P><P>I contacted Sky some months ago and asked for the Kids channel to be removed. After almost two months, this didnt happen - and I called back. Two weeks later, it has still not happened. &nbsp;What is going on? Is it since I became a diamond VIP that they decide they don't need to try as my custom is asured?</P> Tue, 10 May 2022 13:19:07 GMT https://helpforum.sky.com/t5/Archive/What-has-happened-to-Sky-Customer-Service/m-p/3996948#M838577 Cylestra 2022-05-10T13:19:07Z https://helpforum.sky.com/t5/Archive/What-has-happened-to-Sky-Customer-Service/m-p/3997017#M838578 <P>Have you tried using the messaging service to get in contact with Sky regarding this. You should be able to&nbsp;<SPAN>see via the Yes button at the bottom of this page:</SPAN></P> <P><BR /><A href="https://www.sky.com/help/articles/cancel-sky-tv" target="_blank">https://www.sky.com/help/articles/cancel-sky-tv</A></P> <P><BR />So select "Yes I still need help" at the bottom of the page as the options will load after about 5 seconds.</P> Tue, 10 May 2022 14:37:11 GMT https://helpforum.sky.com/t5/Archive/What-has-happened-to-Sky-Customer-Service/m-p/3997017#M838578 caesarome 2022-05-10T14:37:11Z