topic Re: Switching credit offer is a con in Archive

Switching credit offer is a con

Katelew — Fri, 06 May 2022 15:12:20 GMT

I am so angry at being messed about by sky. I left Sky after over 20 years because I could not receive a signal and was talked in to coming back to sky with sky glass as no dish is needed. I signed up with the promise that sky would pay my early cancellation fees from BT. I have emailed that obnoxious so called back office department several times and receive the same reply each time which does not address my problem. I have provided screen shots of my bank statement showing the final payment to BT, the final bill from BT with the breakdown of charges and proof that BT have received and processed my payment. This is all acceptable according to Sky's own help pages. They are refusing to pay the early cancellation charges because they are not in PDF form and it is not the full bank statement. Firstly I do not have to send anyone my bank statement with all of my personal and financial details on as this is against my data protection and secondly I am 70 years old with impaired sight and I don't know how to do a PDF . I have explained this to these horrible cold people in the back office and they just email me back the same email without regard to what I have said. I then phoned sky with a complaint about it and after getting shifted to another person they said they could understand my concerns and as a bank holiday was coming he would refund the money to me and phone me back on Tuesday 3rd May to do the refund while I was on the phone. Needless to say it is now the 6th of May and no phonecall from Sky and no refund. Sky you should be ashamed of yourselves for treating your customers this way. You can see by the number of complains on this forum how bad the situation is. If you don't do anything about this soon I will be reporting you to the financial services ombudsman and Ofcom.

Re: Switching credit offer is a con

GD1 — Fri, 06 May 2022 15:41:52 GMT

@Katelew As per this link the switching credit is not available for Sky Glass.

https://www.sky.com/help/articles/switching-credit-offer

Re: Switching credit offer is a con

Mark39 — Fri, 06 May 2022 15:35:38 GMT

@GD1 there' an extraneous character in the link you posted which stops it working.

@Katelew here's a corrected version: https://www.sky.com/help/articles/switching-credit-offer

Re: Switching credit offer is a con

GD1 — Fri, 06 May 2022 15:42:13 GMT

@Mark39 Fixed. Thanks 🙂

Re: Switching credit offer is a con

SKY1992bf — Fri, 06 May 2022 17:47:41 GMT

@Katelew Just so you are aware your not talking directly with Sky here this is a customer helps customer forum only no account access

but has the link provided clearly states glass is not covered by the switch credit

Re: Switching credit offer is a con

Katelew — Fri, 06 May 2022 18:14:50 GMT

Yes I am aware that it is a customer forum and I am a sky customer. I had tried all ways of getting in touch with sky without success and I know that sky sometimes replies on the forum.

The offer was made to me by the sky sales person who sold me sky glass and I have put my claim in and it has been accepted. They just keep saying they don't have the correct information.

Re: Switching credit offer is a con

SKY1992bf — Fri, 06 May 2022 18:27:21 GMT

@Katelew Sky are very strict on this and they will only accept pdf versions of all the requested documents

if you feel you are not getting anywhere then all you can do is raise a formal complaint

https://www.sky.com/help/articles/how-to-make-a-complaint#email-us-only

Re: Switching credit offer is a con

TechmanagerMal — Sat, 07 May 2022 06:04:21 GMT

@Katelew wrote:
Yes I am aware that it is a customer forum and I am a sky customer. I had tried all ways of getting in touch with sky without success and I know that sky sometimes replies on the forum.
The offer was made to me by the sky sales person who sold me sky glass and I have put my claim in and it has been accepted. They just keep saying they don't have the correct information.

Have you tried following this advice closely?
For the general-purpose number click on "Need more help" at the bottom of this page
https://www.sky.com/help/home.
If you are in the ROI set the flag at the bottom of the page accordingly.
If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
When you call you will be asked if the call is to do with mobile say "No"
You will then be asked the nature of the call say " Technical "
You will be offered a text to the number you are calling on, say "Yes" and a text will be sent DO NOT hang up when it says to do so.
It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
I hope this helps.