topic Re: Account in credit after leaving… what next? in Archive

Account in credit after leaving… what next?

DanAnd71 — Tue, 26 Apr 2022 18:09:12 GMT

As per the title... my broadband account was closed and it's currently £66 in credit. Do I need to do anything about it or is it resolved automatically? It was close about 2 weeks ago. Thanks.

Re: Account in credit after leaving… what next?

Daniel0210 — Tue, 26 Apr 2022 18:11:28 GMT

@DanAnd71
Automatic refunds could take six weeks from the last day of your service connection and goes to the payment method on file if it’s still active. If you call Sky they can manually process the refund in 3-5 working days.

Re: Account in credit after leaving… what next?

DanAnd71 — Tue, 26 Apr 2022 18:18:46 GMT

Thanks for this... I'll give them a call. Cheers.

Re: Account in credit after leaving… what next?

Daniel0210 — Tue, 26 Apr 2022 18:28:35 GMT

@DanAnd71
Waiting times on the phone lines are apparently less just after 7am or about 9pm so you could try then (times vary in the ROI). Stay on the line and don’t hang up if you’re prompted to.