topic Re: Unable to sign up as says I have an account but I’m not able to view the account details in Archive

Unable to sign up as says I have an account but I’m not able to view the account details

Alexialuck87 — Mon, 18 Apr 2022 16:04:45 GMT

I am currently trying to sign up for sky glass. It says I have an account already and does preload email address that I've used for sky store when I've won movie vouchers before. It tell me there's a bill outstanding but won't allow me to view it without the account holder permission. As far as I'm aware I don't have and never have had a sky tv subscription.

Re: Unable to sign up as says I have an account but I’m not able to view the account details

GD1 — Mon, 18 Apr 2022 16:06:40 GMT

@Alexialuck87 Have you tried using a different email address?

If you want to use the same email address then you need to first remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. First try this link to do this:

https://www.sky.com/myaccount/my-details/sky-id/edit-unlink

If this link doesn't work for you then try it yourself by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Unable to sign up as says I have an account but I’m not able to view the account details

caesarome — Mon, 18 Apr 2022 16:12:39 GMT

Are you able to login to this link:

https://www.sky.com/myaccount/my-details

If so remove the email address (you might need to provide another one), then you can use this email address to setup your new account.