topic Re: Returning equipment in Archive

Returning equipment

Cbond92 — Fri, 29 Apr 2022 15:44:12 GMT

Not sure if this belongs here but I cancelled my sky package in Feb and then 2 weeks(ish) later I renewed my contract both tv and broadband. But a few weeks ago I was sent a returns box for my sky box.....I don't want to be charged for not returning it. No clue what to do.....help!

Any help greatly appreciated

Thanks 😊

Re: Returning equipment

Daniel0210 — Fri, 29 Apr 2022 15:49:49 GMT

@Cbond92

If you've only received the return boxes and not a reminder email or letter re non return I suggest you hang fire. If you do get such correspondence post again on here and we can escalate to Sky.

Re: Returning equipment

caesarome — Fri, 29 Apr 2022 15:50:29 GMT

I would guess that you original cancellation has trigged this being sent to you so to get this looked into I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Returning equipment

Mr+Flibbles+86 — Sat, 30 Apr 2022 10:08:09 GMT

Thank you for escalating this. We have sent an invite to chat

Re: Returning equipment

Mr+Flibbles+86 — Sat, 30 Apr 2022 13:47:00 GMT

Update - this has been resolved on a private chat