topic Re: Payment details in Archive

Payment details

Summer+70s — Thu, 28 Apr 2022 07:43:41 GMT

Hi I have just had my sky package reduced which is great a big help in these difficult times . I have just had £40 plus pound taken out of my banking but I have noticed that you are going to take £96 pound for May 2022 and then £70 for future bills this is what I agreed on . Please can you tell me why the £96 is going out for May please if it's a mistake could you please addendum this thank you. <removed>

Moderation note: removed personal info

Re: Payment details

GD1 — Wed, 27 Apr 2022 13:07:51 GMT

@Summer+70s This link explains your billing https://www.sky.com/help/articles/understanding-my-bills

PS you have included personal detials within your post, you should never do this on a public forum so the info will need to be edited by the CM's

Re: Payment details

dmy24 — Thu, 28 Apr 2022 10:12:13 GMT

Thank you for escalating, a chat request has now been sent 🙂

Re: Payment details

dmy24 — Thu, 28 Apr 2022 10:12:19 GMT

Hello there, a Sky Expert is looking to have a private chat with you about this post you made on Sky Community. Community Messaging provides a private conversation with our team. To start this conversation, look out for and select the chat bubble at the bottom left of your screen. Responses aren't immediate which allows you to go about your day, so please check back often. For more information and to check the authenticity of this private message, visit our help article:

Re: Payment details

Tom-W19 — Sat, 30 Apr 2022 10:51:00 GMT

Hi Summer+70s

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.