https://helpforum.sky.com/t5/Archive/Close-my-account/m-p/3987642#M836992 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3561921">@Mr+R+Goldie</a>&nbsp;unfortunately credit on a Sky Q account can't be used to offset a bill on your Sky Glass account.</P> <P>&nbsp;</P> <P>Hence you have to pay the Sky Glass bill and the Sky Q credit will be refunded to you separately.&nbsp;</P> Wed, 27 Apr 2022 15:37:21 GMT Mark39 2022-04-27T15:37:21Z https://helpforum.sky.com/t5/Archive/Close-my-account/m-p/3987625#M836990 <P>Today received letter outlining an outstanding amount for leaving sky I decided to take up the sky glass package and the sky representative told me at that time that I had paid in advance with my sky Q so is it the case that I do not owe sky anything&nbsp;</P> Wed, 27 Apr 2022 15:23:11 GMT https://helpforum.sky.com/t5/Archive/Close-my-account/m-p/3987625#M836990 Mr+R+Goldie 2022-04-27T15:23:11Z https://helpforum.sky.com/t5/Archive/Close-my-account/m-p/3987629#M836991 <P>Any q bill generated before glass was activated will need paying any overpayment for days after q was cancelled will be refunded to you or used against broadband bill if Sky is your isp</P> Wed, 27 Apr 2022 15:26:24 GMT https://helpforum.sky.com/t5/Archive/Close-my-account/m-p/3987629#M836991 SKY1992bf 2022-04-27T15:26:24Z https://helpforum.sky.com/t5/Archive/Close-my-account/m-p/3987642#M836992 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3561921">@Mr+R+Goldie</a>&nbsp;unfortunately credit on a Sky Q account can't be used to offset a bill on your Sky Glass account.</P> <P>&nbsp;</P> <P>Hence you have to pay the Sky Glass bill and the Sky Q credit will be refunded to you separately.&nbsp;</P> Wed, 27 Apr 2022 15:37:21 GMT https://helpforum.sky.com/t5/Archive/Close-my-account/m-p/3987642#M836992 Mark39 2022-04-27T15:37:21Z