topic Re: services were restricted in Archive

services were restricted

Kesha88 — Sun, 24 Apr 2022 12:06:55 GMT

Got told if my services were restricted to ring and check notes from 21st April . As Mone has changed and Im payin ot weekly 50 pound outof my carers as my money isnt sorted until 9th may

Re: services were restricted

GD1 — Sun, 24 Apr 2022 12:09:07 GMT

@Kesha88 If you services are restricted then Sky won't reinstate them until the balance is paid in full & a new direct debit setup. Sky don't do payment plans on live accounts so not sure what you have been told by the CS team.

Re: services were restricted

caesarome — Sun, 24 Apr 2022 12:14:16 GMT

What you were told was incorrect as Sky can not override the system so if a bill hasn't been paid and your services are now suspended then you will have to pay the bill off in full and if you are more than 2 weeks late in doing this then you would have to pay the next one as well. You would also need to setup something like a direct debit on your account before your services will be restored.

Re: services were restricted

Mark39 — Sun, 24 Apr 2022 13:54:22 GMT

@Kesha88 wrote:

Got told if my services were restricted to ring and check notes from 21st April . As Mone has changed and Im payin ot weekly 50 pound outof my carers as my money isnt sorted until 9th may

Have you called Sky back, as they suggested? You'll need to dial 141 before the number in order to hide your number, or call from a phone not linked to your Sky account.