topic Re: Universal credit in Archive

Universal credit

EmilyBull — Sun, 24 Apr 2022 06:00:33 GMT

Wondering if I can have my bill reduced due to me being in universal credit. Thank you Emily

Re: Universal credit

Daniel0210 — Sun, 24 Apr 2022 07:35:27 GMT

You don't mention a particular subscription. Regarding Sky Broadband, this link explains the process if you’re eligible for Sky Broadband Basics. You will need to call Sky to join
https://www.sky.com/help/articles/sky-social-tariff

Regarding TV services you will have to call Sky and try to negotiate a better deal.

Re: Universal credit

GD1 — Sun, 24 Apr 2022 07:40:39 GMT

@EmilyBull As per @Daniel0210 there ios a soscial tariff for broadband only, if you have a TV subscription and you are outsidethe i mimum discouted period then you need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.