topic Re: Double bill in Archive

Double bill

Paul-Jen — Sat, 23 Apr 2022 15:54:03 GMT

I have just received my Sky Glass today and the first bill covers 22nd April - 23rd May and will be taken out of my account on the 2nd May, however, the bill for my old Sky Q got taken out of my account today which also covers the same dates but the Sky Glass should have replaced the Sky Q bill as I don't want Sky Q and Sky glass for the same period. Will I get refunded?

Re: Double bill

caesarome — Sat, 23 Apr 2022 15:55:36 GMT

@Paul-Jen wrote:

Will I get refunded?

You will get it refunded, this does happen when changing from Sky Q to Sky Glass so when the bill for Sky Q has been taken give Sky a call who you refund this within about 5 working days.

Re: Double bill

GD1 — Sat, 23 Apr 2022 16:19:44 GMT

@Paul-Jen As per @caesarome if you had Sky broadband linked to your Q account then the overpayment tends to be used for futue broadband bills.

If no broadband then a refund will be issued.