topic Re: Cancellation in Archive

Cancellation

ashraf — Wed, 20 Apr 2022 14:08:41 GMT

Dear Sir or Madam,

I have a long standing issue with your services,which I have been complaining and have not resolved. Last time I had a long discussion when I wanted to cancel my subscription due to quality of broadband speed issue which affects the tv pictures taking time to upload. The adviser asked me to try a wireless booster which he sent me without charge.

I have to say it only resolved my connection to the first floor but it has not resolved the tv issues. I have tried various services in the last few years and I have experienced that the only solution is complete fible broadband.

I therefore ask you to cancel my subscription and send me the packaging so I return the equipment. Please send me the date so I contact my new ISP.

Thanking you,

Ashraf Naveed.

Re: Cancellation

GD1 — Wed, 20 Apr 2022 14:11:52 GMT

@ashraf You are not talking to Sky, nor can you request a cancellation via apublic forum.

You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Re: Cancellation

Daniel0210 — Wed, 20 Apr 2022 14:17:06 GMT

@ashraf

To cancel TV you need to follow the post by @GD1

If you are cancelling broadband totally or are moving to Virgin you'll have to contact Sky and give the required notice of 14 days. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another ISP who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Re: Cancellation

caesarome — Wed, 20 Apr 2022 14:40:33 GMT

@ashraf wrote:

and send me the packaging so I return the equipment.

Unless you are moving to Virgin (then you do have to cancel with Sky) then you don't need to cancel with Sky as all other companies apart from Virgin will contact Sky for you to tell them they are taking over your services.

This link will help you to return the equipment as you are free to use your own packaging:

https://www.sky.com/help/articles/return-tv-broadband

When sending this back make sure you get and keep proof of posting.