topic I have returned my sky q box as requested but am still being charged? in Archive https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3971332#M834894 <P>I have returned my sky q box as requested but am still being charged</P> Wed, 06 Apr 2022 20:26:09 GMT Sylv141 2022-04-06T20:26:09Z I have returned my sky q box as requested but am still being charged? https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3971332#M834894 <P>I have returned my sky q box as requested but am still being charged</P> Wed, 06 Apr 2022 20:26:09 GMT https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3971332#M834894 Sylv141 2022-04-06T20:26:09Z Re: I have returned my sky q box as requested but am still being charged? https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3971333#M834895 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3552417">@Sylv141</a>&nbsp; Do you have proof of postage?</P> Wed, 06 Apr 2022 20:32:05 GMT https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3971333#M834895 SKY1992bf 2022-04-06T20:32:05Z Re: I have returned my sky q box as requested but am still being charged? https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3971384#M834896 <P>I have proof of posting</P> Wed, 06 Apr 2022 21:43:43 GMT https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3971384#M834896 Sylv141 2022-04-06T21:43:43Z Re: I have returned my sky q box as requested but am still being charged? https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3971392#M834897 <P>I have escalated your post to Sky who will be in touch with you sometime tomorrow&nbsp;regarding this via a blue/red chat bubble which will appear at the bottom of this page.</P> <P><BR />This link explains how this works:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.</P> Wed, 06 Apr 2022 21:50:40 GMT https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3971392#M834897 caesarome 2022-04-06T21:50:40Z Re: I have returned my sky q box as requested but am still being charged? https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3971570#M834898 <P>Thank you for escalating this. We have now sent Sylv141 an invite to chat <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Thu, 07 Apr 2022 09:14:20 GMT https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3971570#M834898 Lisa-P1987 2022-04-07T09:14:20Z Re: I have returned my sky q box as requested but am still being charged? https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3972746#M834899 <P>Update - This has been resolved on a private chat</P> Fri, 08 Apr 2022 13:09:31 GMT https://helpforum.sky.com/t5/Archive/I-have-returned-my-sky-q-box-as-requested-but-am-still-being-charged/m-p/3972746#M834899 Mr+Flibbles+86 2022-04-08T13:09:31Z