Very poor data speeds on 4g & 5g

Rachiesadler — Wed, 16 Feb 2022 20:10:14 GMT

Does anyone else suffer with really bad mobile data speeds?

On 4g full signal 3.3mb

On 5g 4bars 2.1mb

Sky say there isn't a issue in our area! If I go to the next town I get 200mb + on 5g

I want to leave sky mobile as the data is useless it they want to change us £80 as we have a little bit of time left on our contract.

Spoken to sky about it and they won't wiave the fee as they say they don't guarantee data speeds!

It's on all our handsets so we know its not a hand set issue too!

Re: Very poor data speeds on 4g & 5g

63johnw — Wed, 16 Feb 2022 20:46:08 GMT

Hi @Rachiesadler if you get good data speeds in other locations then your local area must be in a poor reception area. As sky have advised, it's a mobile service and data/reception can't be guaranteed in all locations, they are therefore meeting their contractual obligations so you won't be able to leave penalty free if you are still within your minimum terms.

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Very poor data speeds on 4g & 5g

Re: Very poor data speeds on 4g & 5g