topic Re: in correct Roaming charges. in Archive

in correct Roaming charges.

Romey — Sat, 05 Feb 2022 15:27:10 GMT

I'm i. the usa for 2 months i have turned on my mobile date 3 times and be rightfully charged, but then i received a txt implying i had turned it on and in fact hadn't so now i will have been charged for an extra day. obviously very dubious of this happening more times in the next couple of months.

Re: in correct Roaming charges.

caesarome — Sat, 05 Feb 2022 16:37:50 GMT

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: in correct Roaming charges.

Lisa-P1987 — Mon, 07 Feb 2022 13:36:25 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: in correct Roaming charges.

Mr+Flibbles+86 — Sun, 13 Feb 2022 09:45:48 GMT

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: in correct Roaming charges.

Romey — Sun, 13 Feb 2022 20:05:47 GMT

it is difficult as i only go on my phone through wifi so i do t get charged . so yes i would like to escalate