https://helpforum.sky.com/t5/Archive/Swap-cancellation/m-p/3923720#M833203 <P>I would try again and this time select the cancel option so you can talk to someone.</P> Sun, 13 Feb 2022 16:25:57 GMT caesarome 2022-02-13T16:25:57Z https://helpforum.sky.com/t5/Archive/Swap-cancellation/m-p/3923587#M833202 <P>I have just ordered the latest iPhone and initially I was going to swap my old iPhone, but then changed my mine, and decided to keep both contracts running alongside one another. However, when I received my order confirmation email, it seems I accidentally still requested the swap. I have tried phoning sky, received automated options and chose swap.......want to speak to someone......and was asked by automated service "Is this to cancel a swap?" I replied yes, and it then said thanks and cut me off. Will the swap therefore be cancelled?</P><P>Alternatively, if I just do not send the old phone back will the swap be cancelled?</P> Sun, 13 Feb 2022 14:19:37 GMT https://helpforum.sky.com/t5/Archive/Swap-cancellation/m-p/3923587#M833202 Dave33uk 2022-02-13T14:19:37Z https://helpforum.sky.com/t5/Archive/Swap-cancellation/m-p/3923720#M833203 <P>I would try again and this time select the cancel option so you can talk to someone.</P> Sun, 13 Feb 2022 16:25:57 GMT https://helpforum.sky.com/t5/Archive/Swap-cancellation/m-p/3923720#M833203 caesarome 2022-02-13T16:25:57Z