topic Re: Not receiving calls after switching to sky in Archive

Not receiving calls after switching to sky

Avanikamalapurkar — Mon, 18 May 2020 19:06:25 GMT

I got iPhone se . Switched my old phone number from o2 to sky . Switch took place this morning . I am able to call and text from my phone with switched number . But I am not able to receive any call or text from other people . When they try to call my number it's saying number you calling is not recognise.

i have tried everything mention in sky help, sky forum . Change settings on my iPhone . Switched off and started again .
can any one please help as I am getting important call tomorrow for job .

cant call sky

Re: Not receiving calls after switching to sky

caesarome — Mon, 18 May 2020 19:11:18 GMT

Sometimes when a moved from one network to another takes place as has done this morning the phone itself is displaying the wrong number (the one that came with the sky sim and not your one from O2), to see if this is the case go to Settings - Phone - My Number and if it is wrong try changing it and then reboot the phone.

Re: Not receiving calls after switching to sky

Avanikamalapurkar — Mon, 18 May 2020 19:18:22 GMT

Thanks for your replay . I have changed my number in settings and reboot still can't receive any calls or text . On face time and iMessage it's still showing sky number with loading sign can't change that . Hopefully I can get it sorted till morning

Re: Not receiving calls after switching to sky

Merida123 — Tue, 19 May 2020 06:45:42 GMT

@Avanikamalapurkar

When did you place the order to port the number across?

Re: Not receiving calls after switching to sky

Avanikamalapurkar — Tue, 19 May 2020 08:28:48 GMT

@Merida123 @Hi it was Friday 15th may .

Re: Not receiving calls after switching to sky

Murad+MiltonKeyne — Mon, 24 May 2021 12:47:42 GMT

Hi. I am facing the exact problem. it is very disturbing. did you manage to fix it? please advise.

Kind Regards,

Murad

Re: Not receiving calls after switching to sky

JimsW — Thu, 10 Jun 2021 08:28:17 GMT

I have switched from O2 to Sky mobile. I can make calls but not receive them. If I call my number it goes to O2 voicemail. Which is useless.

Re: Not receiving calls after switching to sky

caesarome — Thu, 10 Jun 2021 08:45:16 GMT

Is your phone an iphone @JimsW because if it is have a read of this:

https://helpforum.sky.com/t5/Sky-Mobile/Apple-iPhone-User-Ported-a-Number-to-Sky/m-p/3629014#M72460

Re: Not receiving calls after switching to sky

JimsW — Thu, 10 Jun 2021 09:09:31 GMT

No, it's a samsung galaxy a10

Re: Not receiving calls after switching to sky

caesarome — Thu, 10 Jun 2021 09:31:37 GMT

I would still check that your phone itsel;f is displaying the correct number within it's setting because if the O2 number is still shown then this might be the cause of your issue.

Re: Not receiving calls after switching to sky

Murad+MiltonKeyne — Thu, 10 Jun 2021 09:32:34 GMT

Hi.

I had faced the exact problem. Called Sky technical team unlimited number of times. They did not manage to sort out the issue. Ended up going back to the previous network provider. Lost time and money.
Hope your experience will be better than mine with Sky.

thanks

Murad

Re: Not receiving calls after switching to sky

JimsW — Thu, 10 Jun 2021 09:55:41 GMT

Success I can now receive calls!

Re: Not receiving calls after switching to sky

orekav — Fri, 25 Jun 2021 10:53:29 GMT

I am having the exact same problem.
I have migrated from GiffGaff to Sky on Tuesday (2021-06-22) and since then I cannot receive calls.
I can call, receive and send SMS and use my data package but receiving calls 😞

I have called the support team 3 times and the final answer was "New Simcard". I am really disappointed

Re: Not receiving calls after switching to sky

MJB1990 — Thu, 02 Sep 2021 09:40:06 GMT

Hi,

What did you do to resolve the issue. As I'm having the same issue with my Samsung Phone.

Ta,

Re: Not receiving calls after switching to sky

Patri96 — Tue, 28 Sep 2021 09:11:33 GMT

Did anyone solve this ? I'm having the same problem this morning after switching from o2 to sky. On a Samsung j6

Re: Not receiving calls after switching to sky

RobD2 — Wed, 27 Oct 2021 11:12:57 GMT

I have got this happening too. Just ported from O2 to Sky. Able to make calls but not receive them. To the poster above who said sorted now, what did you do?

Re: Not receiving calls after switching to sky

Mohammad01 — Thu, 10 Feb 2022 21:06:44 GMT

hey may i ask how u fixed this