topic Re: Sky mobile bill in Archive

Sky mobile bill

Andy2371 — Mon, 10 Jan 2022 14:52:02 GMT

Hi.When I try to see my sky bill in the app,it tells me to link my sky id. I try to do this by entering surname postcode and last 6 digits of bank account. It then keeps telling me it doesn't recognise my details.Also I try go through the manage part of sky mobile and it just keeps saying 'Whoops there is a problem ' Please help

Re: Sky mobile bill

GD1 — Mon, 10 Jan 2022 14:53:22 GMT

@Andy2371 I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

Re: Sky mobile bill

63johnw — Mon, 10 Jan 2022 14:53:42 GMT

@GD1 Snap !