topic Re: Switching Credit in Archive

Switching Credit

Sam+and+Harriet — Mon, 08 Nov 2021 14:11:11 GMT

Just wondering how anyone out there (if you exist) has managed to claim the switching credit back?

I've sent the Switching Credit team all the required documents and details in the formats requested, and I keep getting the same generic email response to send them 'a copy of your final bill with an itemised breakdown of early termination charges' - which I have done on numerous occasions.

The latest request received from the switching credit team is for 'a copy of your final bill reflecting product removed with breakdown of early termination charges'. This was clearly provided in the previous emails I have sent them.

When contacting Sky by telephone I was told there is nothing they can do to support me over the phone (a very un-accesible service if you ask me). This was disappointing to hear as when signing up for Sky initially I was told that telephone support will be available for queries of all natures. However, this is clearly not the case.

I'm not getting any further via email, so was hoping someone may be able to advise me on the required actions to take in order to receive this re-imbursement?

Thanks,

Sam

Re: Switching Credit

GD1 — Mon, 08 Nov 2021 14:30:28 GMT

@Sam+and+Harriet wrote:
Just wondering how anyone out there (if you exist) has managed to claim the switching credit back?

I've sent the Switching Credit team all the required documents and details in the formats requested, and I keep getting the same generic email response to send them 'a copy of your final bill with an itemised breakdown of early termination charges' - which I have done on numerous occasions.

The latest request received from the switching credit team is for 'a copy of your final bill reflecting product removed with breakdown of early termination charges'. This was clearly provided in the previous emails I have sent them.

When contacting Sky by telephone I was told there is nothing they can do to support me over the phone (a very un-accesible service if you ask me). This was disappointing to hear as when signing up for Sky initially I was told that telephone support will be available for queries of all natures. However, this is clearly not the case.

I'm not getting any further via email, so was hoping someone may be able to advise me on the required actions to take in order to receive this re-imbursement?

Thanks,

Sam

If they have asked for your final bill have you provided it? This lnk explains how the process works https://www.sky.com/help/articles/switching-credit-offer

Re: Switching Credit

Sam+and+Harriet — Mon, 08 Nov 2021 15:29:51 GMT

Hi @GD1 ,

Yes, I have emailed switchingcredit@sky.uk with Switch credit request in the subject line many times now, and have sent them:

My name and address
My Sky account number
A copy of the final bill from my old provider showing the charges
Evidence the charges have been paid – copy of my bank statement

Yet, they continue to send me the same generic email as stated in my OP.

Have you any further advice?

Thanks

Re: Switching Credit

SDR — Mon, 08 Nov 2021 15:33:59 GMT

@Sam+and+Harriet @I've escalated this to the team, if they can help they will be in touch via the forum - look out for a blue chat bubble

Re: Switching Credit

Miffy17 — Thu, 17 Mar 2022 22:31:39 GMT

I'm having the same really annoyed as this was the only reason I returned. Send all documents jan nothing back phone say they can't help just to email but the emails are being refused and bouncing back in going to complain this surely has to be some kind of miss leading miss selling? Very bad way to do business

Re: Switching Credit

caesarome — Thu, 17 Mar 2022 22:34:06 GMT

@Miffy17

Did you send off a copy of your final bill from your previous supplier that clearly shows the early termination fee on it ?

Re: Switching Credit

Miffy17 — Thu, 17 Mar 2022 22:36:03 GMT

Yes the bill and bank statement it was over 400 so not even half would be covered all sent 13/01

Re: Switching Credit

caesarome — Thu, 17 Mar 2022 22:40:03 GMT

I'm not sure if they can help but I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Switching Credit

Miffy17 — Thu, 17 Mar 2022 22:43:16 GMT

Thank you the emails aren't even being excepted so if this does not get sorted I shall take it to the ombudsman to deal with because not right for them to do that not right at all

Re: Switching Credit

caesarome — Thu, 17 Mar 2022 22:48:24 GMT

You can't go to the ombudsman until you have gone thought Sky's complaints procedure first and if they don't agree with your complaint you can ask for a deadlock letter to then take it further as you can read about here:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Switching Credit

Miffy17 — Thu, 17 Mar 2022 23:07:56 GMT

Just frustrating as this was offered then seems like the department just not dealing with it. I will follow the complaints just terribly wrong though I will see I appreciate they may have limitations then I will make a formal complaint

Re: Switching Credit

Greenfingers001 — Fri, 18 Mar 2022 13:56:29 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Switching Credit

Mr+Flibbles+86 — Sat, 26 Mar 2022 16:44:50 GMT

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Switching Credit

Miffy17 — Sat, 26 Mar 2022 22:29:01 GMT

I am still trying to get through to Bt to get the correct information as you said they needed specific wording on there so that's what I'm trying to sort

Re: Switching Credit

TechmanagerMal — Sun, 27 Mar 2022 06:46:47 GMT

See the very specific format required mentiined here and in other posts via search - Answered: Switching credit is a joke!! | Sky Community