topic Re: I’ve returned my sky equipment around 2/3 weeks ago via the post office and had proof of recipt in Archive https://helpforum.sky.com/t5/Archive/I-ve-returned-my-sky-equipment-around-2-3-weeks-ago-via-the-post-office-and-had-proof-of-recipt-post/m-p/3959090#M828138 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3545495">@Neilgrah4</a>&nbsp;<BR />This is a common problem at the moment as Unipart, who receive the returns on behalf of Sky, are extremely slow in updating Sky that a customer has returned their equipment. If you’ve still got your proof of posting there should be no problem. If you haven’t retained it, any cancellation of subsequent non return fees will be at Skys discretion.&nbsp;<BR /><BR />To hopefully get this resolved I’ve escalated your post to Sky and they may get in touch with you later about this.<BR /><BR />Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have <STRONG> 48 hours </STRONG>to instigate the private chat or it will close automatically so don’t miss this opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. Replies on the chat aren’t instant so keep checking the chat thread regularly.<BR /><BR />This link explains how the Chat process works<BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A>&nbsp;</P> Thu, 24 Mar 2022 05:59:01 GMT Daniel0210 2022-03-24T05:59:01Z I’ve returned my sky equipment around 2/3 weeks ago via the post office and had proof of recipt post https://helpforum.sky.com/t5/Archive/I-ve-returned-my-sky-equipment-around-2-3-weeks-ago-via-the-post-office-and-had-proof-of-recipt-post/m-p/3959037#M828137 <P>I've sent my equipment to sky around 2/3 weeks ago with the post office and been given proof of postage , I've now reviewed an email stating that they are charging me for my non returned equipment.&nbsp;</P><P>&nbsp;</P><P>This has gone back? Please can someone help I will not be paying the fee&nbsp;</P> Wed, 23 Mar 2022 22:42:31 GMT https://helpforum.sky.com/t5/Archive/I-ve-returned-my-sky-equipment-around-2-3-weeks-ago-via-the-post-office-and-had-proof-of-recipt-post/m-p/3959037#M828137 Neilgrah4 2022-03-23T22:42:31Z Re: I’ve returned my sky equipment around 2/3 weeks ago via the post office and had proof of recipt https://helpforum.sky.com/t5/Archive/I-ve-returned-my-sky-equipment-around-2-3-weeks-ago-via-the-post-office-and-had-proof-of-recipt-post/m-p/3959090#M828138 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3545495">@Neilgrah4</a>&nbsp;<BR />This is a common problem at the moment as Unipart, who receive the returns on behalf of Sky, are extremely slow in updating Sky that a customer has returned their equipment. If you’ve still got your proof of posting there should be no problem. If you haven’t retained it, any cancellation of subsequent non return fees will be at Skys discretion.&nbsp;<BR /><BR />To hopefully get this resolved I’ve escalated your post to Sky and they may get in touch with you later about this.<BR /><BR />Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have <STRONG> 48 hours </STRONG>to instigate the private chat or it will close automatically so don’t miss this opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. Replies on the chat aren’t instant so keep checking the chat thread regularly.<BR /><BR />This link explains how the Chat process works<BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A>&nbsp;</P> Thu, 24 Mar 2022 05:59:01 GMT https://helpforum.sky.com/t5/Archive/I-ve-returned-my-sky-equipment-around-2-3-weeks-ago-via-the-post-office-and-had-proof-of-recipt-post/m-p/3959090#M828138 Daniel0210 2022-03-24T05:59:01Z Re: I’ve returned my sky equipment around 2/3 weeks ago via the post office and had proof of reci... https://helpforum.sky.com/t5/Archive/I-ve-returned-my-sky-equipment-around-2-3-weeks-ago-via-the-post-office-and-had-proof-of-recipt-post/m-p/3959268#M828139 <P>Thank you for escalating this. We have now sent an invite to chat <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 24 Mar 2022 11:50:14 GMT https://helpforum.sky.com/t5/Archive/I-ve-returned-my-sky-equipment-around-2-3-weeks-ago-via-the-post-office-and-had-proof-of-recipt-post/m-p/3959268#M828139 Greenfingers001 2022-03-24T11:50:14Z Re: I’ve returned my sky equipment around 2/3 weeks ago via the post office and had proof of recipt https://helpforum.sky.com/t5/Archive/I-ve-returned-my-sky-equipment-around-2-3-weeks-ago-via-the-post-office-and-had-proof-of-recipt-post/m-p/3961053#M828140 <P><SPAN class="">Update – </SPAN><SPAN class="">W</SPAN><SPAN class="">e are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. </SPAN><SPAN class="">Thanks</SPAN></P> Sat, 26 Mar 2022 13:16:20 GMT https://helpforum.sky.com/t5/Archive/I-ve-returned-my-sky-equipment-around-2-3-weeks-ago-via-the-post-office-and-had-proof-of-recipt-post/m-p/3961053#M828140 Mr+Flibbles+86 2022-03-26T13:16:20Z