topic Re: Bill help in Archive

Bill help

Jadakinnz — Thu, 24 Mar 2022 12:23:48 GMT

Hi my bill was due on the 14th of this month instead of waiting for the payment to come out of my bank I paid the money to my sky account t on the 12th I called as they still took the direct debit payment and I didn't know what was going on . Anyway they said if I'd had done it before 3 days before the due date it would have come out from the money I put into the sky account .they said I'd get a refund of the payment I put into my sky account on the 14th they said it would be refunded within 5 working days it's now the 24th and I've had no refund the money wasn't taken from my sky account t for my bill either as they have just tried taking the payment from my bank account again. But there's no money in there as they haven't refunded me the payment I made to the sky account

Re: Bill help

caesarome — Thu, 24 Mar 2022 12:26:38 GMT

As you have direct debit set up the best advice is to never pay the bill yourself as you did.

To get this looked into I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Bill help

Jadakinnz — Fri, 25 Mar 2022 14:45:10 GMT

It's been over 24 hours and no chat bubble has appeared @caesarome

Re: Bill help

Daniel0210 — Fri, 25 Mar 2022 14:51:04 GMT

@Jadakinnz wrote:

It's been over 24 hours and no chat bubble has appeared @caesarome

@Jadakinnz

@caesarome might be busy so there is no guarantee of an immediate response to your post. I've removed the duplicate.

To hopefully get this resolved I’ve escalated your post to Sky again and they may get in touch with you later.

Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss this opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. Replies on the chat aren’t instant so keep checking the chat thread regularly.

This link explains how the Chat process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Bill help

SKY1992bf — Fri, 25 Mar 2022 14:52:50 GMT

@Jadakinnz There's no specific timeframe and the 24 hours was just a guideline (although I'm not speaking for @caesarome) the decision as to whether a invite is sent is at the discretion of Sky so you will need to be patient and see if an invite arrives I'm afraid

Re: Bill help

TechmanagerMal — Sat, 26 Mar 2022 10:55:44 GMT

@SKY1992bf wrote:
@Jadakinnz There's no specific timeframe and the 24 hours was just a guideline (although I'm not speaking for @caesarome) the decision as to whether a invite is sent is at the discretion of Sky so you will need to be patient and see if an invite arrives I'm afraid

The alternative and sometimes quicker way is to call Sky on the usual number.