topic Re: Data billing in Archive

Data billing

dottiec — Mon, 21 Mar 2022 11:13:49 GMT

@@Help I'm currently being billed monthly for data on two phone numbers that are no longer in use how can I stop this from happening

I have two mobile numbers on longer in use how can I close them so I don’t get billed

dottiec — Mon, 21 Mar 2022 11:07:50 GMT

I'm currently being billed monthly for data on two phone numbers that are no longer in use how can I stop this from happening

Re: Data billing

GD1 — Mon, 21 Mar 2022 11:32:26 GMT

@dottiec I have merged both your threads, please don't create duplicate threads, you need to be aware responses are not instant.

You need to call Sky and cancel. Not using them doesn't stop the billing.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.