topic Re: Internet hub in Archive

Internet hub

Kjacko — Wed, 16 Mar 2022 11:29:01 GMT

I'm being told I've not sent the hub back but I have. I have proof of send

Re: Internet hub

Daniel0210 — Wed, 16 Mar 2022 11:36:30 GMT

@Kjacko
I’ve escalated your post to Sky and they may get in touch with you later about this.

Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss this opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. Replies on the chat aren’t instant so keep checking the chat thread regularly.

This link explains how the Chat process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Internet hub

Tom-W19 — Wed, 16 Mar 2022 12:47:27 GMT

Thanks for escalating. We've sent an invite to Kjacko.

Re: Internet hub

Tom-W19 — Fri, 18 Mar 2022 14:24:41 GMT

Hi Kjacko

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.