topic Re: Reducing package and contacting Sky in Archive

Reducing package and contacting Sky

Jonah+Foxes — Wed, 15 Dec 2021 20:01:12 GMT

Really frustrating in being able to contact Sky, what a joke that there is a technical fault and you can't ring them. You send an email and it says it no longer use that and directs you to your My Sky. I want to reduce my cost on my monthly charges so cancel some of my packages that I no longer want but can't find how to do it. If I want to add extra packages then that's easy just tick a box why can't I untick a box to cancel??

Re: Reducing package and contacting Sky

Daniel0210 — Wed, 15 Dec 2021 20:02:33 GMT

You need to persevere on the phone @Jonah+Foxes If you already have Sky Mobile or Sky Talk ring Sky for free by dialling 150. Otherwise you can use this link:
https://www.sky.com/help/home
(Customers in the UK) - Scroll down and click on ‘Need more help’ and it provides an 0333 number.
(Customers in the ROI) - on the same link change the flag in the very bottom corner to the ROI flag then scroll down to obtain an 0818 number.
Apparently the lines are sometimes quieter just after 7am or about 9pm so maybe worth trying then. Stay on the line and don’t hang up if prompted to.

Re: Reducing package and contacting Sky

Jonah+Foxes — Wed, 15 Dec 2021 20:06:49 GMT

Thanks Diniel, I don't have sky mobile and tried the 0333 number, but they just said their is a technical fault. It's so hard to speak to someone, the free chat doesn't work either. Will try again tomorrow.

Thanks

Re: Reducing package and contacting Sky

Raider999 — Wed, 15 Dec 2021 22:20:55 GMT

@Anonymous you cannot cancel/reduce your package online - you need to phone them. I would agree that it is unfair as you can add/increase your package online - but them's sky's rules (presumably all detailed in the contract small print)

Re: Reducing package and contacting Sky

Jonah+Foxes — Wed, 15 Dec 2021 22:27:27 GMT

Thanks I will try and phone again tomorrow.

Re: Reducing package and contacting Sky

Ms+Sharon+tatters — Thu, 17 Mar 2022 17:10:05 GMT

My sky bill is to expensive ,want to know what deals I can get to reduce the price

Re: Reducing package and contacting Sky

fizzdisco — Thu, 17 Mar 2022 17:11:57 GMT

@Ms+Sharon+tatters wrote:
My sky bill is to expensive ,want to know what deals I can get to reduce the price

Give Sky a ring and ask them. We're fellow customers on this forum and have no access to your account or to the latest subscription deals.

Re: Reducing package and contacting Sky

Laing1 — Thu, 17 Mar 2022 17:13:20 GMT

@Ms+Sharon+tatters wrote:

My sky bill is to expensive ,want to know what deals I can get to reduce the price

@Ms+Sharon+tatters only way to do this would be to phone Sky and see what they can offer you

You can contact Sky by phone by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number

Re: Reducing package and contacting Sky

Graeme2709 — Thu, 17 Mar 2022 23:19:23 GMT

It should not be necessary to persevere for 40 minutes or longer. Sky appear to go out of their way to make it difficult to cancel the TV package. I have had enough of Sky treating us with contempt so I am leaving. The "how to cancel" gives no phone number, E mail or hyperlinks to initiate the cancellation. I have better things to do with my time than wait for an under resourced for profit reasons call centre to respond whilst racking up landline phone charges for Sky profits. I have sent a paper letter to minimise my costs to the price of a postage stamp. I will cancel the direct debit regardless if whether Sky contact me or not about the cancellation.

Re: Reducing package and contacting Sky

Daniel0210 — Fri, 18 Mar 2022 05:47:51 GMT

@Graeme2709
This link should help https://www.sky.com/help/articles/cancel-sky-tv
If you’re in the UK it should include a Message Us option between 0900-1930.
If you’re in the ROI it’s only by calling or writing in.
If you're still within a minimum term you may not be able to cancel until that has ended.

Now that you've written to Sky I believe they will still need to speak to you verbally to go through the security questions etc.

Stopping your direct debit too quickly won't necessarily work. You could incur fees for non/late payment, potentially get a bad credit score and have debt collectors writing to you, or even worse knocking on your door.

Re: Reducing package and contacting Sky

Graeme2709 — Fri, 18 Mar 2022 08:34:24 GMT

It doesn't help. The link you posted is what I was referring to in their "How to ......." Online material. Using their messaging eventually gets to a phone number when you could be on hold for an eternity. I wouldn't have posted my comment if I hadn't tried this route already. As it happens I sent an Email again to mysky@sky.com and this time, it didn't bounce. I got an autoacknowledge return message with a case reference number. They don't tell you that in their online help. I told them in the Email which included my account number that I had already written to them and to treat the E mail as further confirmation of cancellation. So fingers crossed. At least I have evidence that they have my cancellation in their system now.