Bill increase - Netflix subscription possibly

Freedom20 — Fri, 11 Mar 2022 11:16:58 GMT

Morning all,

Quick query on my latest bill which has increased by €10 - think it has to do with Netflix subscription which was (if I am correct possibly free for first 3 months of subscription to Sky) - how do I go about cancelling this (if I can!) other than ringing and on the phone all day!!! Haven't time.... any help appreciated. and thanks in advance.

Re: Bill increase - Netflix subscription possibly

SKY1992bf — Fri, 11 Mar 2022 11:18:46 GMT

@Freedom20 Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraid

if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)

or If you have sky talk landline or mobile call 150

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help

https://www.sky.com/help/articles/cancel-sky-broadband#M1014

If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

Re: Bill increase - Netflix subscription possibly

Freedom20 — Fri, 11 Mar 2022 11:23:43 GMT

Thank you @SKY1992bf - yes thought as much re: cancellation in ROI - just hoping there was a way to avoid that call!!

topic Bill increase - Netflix subscription possibly in Archive

Bill increase - Netflix subscription possibly

Re: Bill increase - Netflix subscription possibly

Re: Bill increase - Netflix subscription possibly